Rostering (NDIS)

Company Description

Rainbow Hollow Services is an NDIS provider specializing in psychosocial disabilities and neurodiversity, with a particular focus on adolescents experiencing trauma and related challenges. The organization offers tailored, person-centered services designed to support people in their homes and within the community. Core supports include in-home assistance, access to community activities, and transport services that promote independence and social participation. Rainbow Hollow Services also provides psychosocial coaching to help participants build skills, resilience, and confidence in daily life.

Role Description

The Rostering (NDIS) role at Rainbow Hollow Services is a contract, on-site position based in Adelaide, SA. The role involves creating and managing staff rosters to ensure appropriate coverage for in-home support, community access, transport, and psychosocial coaching services. Day-to-day tasks include matching support workers to participants based on skills, availability, and participant preferences, while adhering to NDIS requirements and internal policies. The position requires close coordination with support staff, participants, and families to manage schedule changes, cancellations, and urgent requests. The role also includes maintaining accurate records in scheduling systems, monitoring service delivery against participant plans, and supporting efficient, responsive operations.

Must be committed to working Tues and Thurs onsite 9-4 (1/2 hour break). ( North East Suburbs)

And 2 hours per week from home ( checking emails etc)

This role 30 hours per fortnight on non negotiable days.

Qualifications

• Experience with workforce scheduling or rostering in disability, community services, or healthcare, including use of rostering or case-management software.
• MUST HAVE POLICE CLEARANCE ( less than 12 months) and a WORKING WITH CHILDRENS CHECK
• Knowledge of the NDIS framework, psychosocial disability, and neurodiversity, with an understanding of trauma-informed and person-centered practice.
• Strong organizational and time-management skills, with the ability to prioritize, manage competing demands, and respond to changes at short notice.
• Effective communication and interpersonal skills for coordinating with participants, families, and staff, and resolving roster or service-delivery issues.
• Attention to detail and basic administrative skills, including accurate record-keeping, data entry, and confidentiality in handling participant information.
• Ability to work on-site in Adelaide, SA and collaborate within a multidisciplinary team environment.
• Previous experience in disability support, community services, or mental health is highly regarded.
• Relevant qualifications in community services, disability, mental health, or administration are beneficial but not mandatory.