Rostering Officer

We’re Hiring: Rostering Officer! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Rostering Officer to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role : Rostering Officer

Work Arrangement : Work from Office

Location : Philippines - Ortigas

Schedule : Morning Shift

Key Responsibilities

• Is responsible for rostering and filling shifts of all the company's services using the Client Relationship Management tool
• Ensures shifts are entered correctly for payroll and billing purposes
• Assists with roster builds as required
• In conjunction with Service Delivery and Human Resources effectively co-ordinates both planned and unplanned leave of team resources
• Ensures rosters are aligned with award requirements
• Identifies and solves potential rostering conflicts
• Actively works towards the reduction in overtime costs
• Communicates to managers and Human Resources any changes to team members availability
• Adheres, promotes, and actively participates in a safe environment for all, and
• Other reasonable duties as directed.
• Key Responsibility Areas
• Capability requirements
• Key performance measures
• Organisational Support
• Maintain a culture of continuous improvement
• Contribute to the delivery of the company’s business strategies and policies
• Ensure the company meets its duty of care requirements
• On call support as required
• High quality in electronic file management and electronic file entries are maintained and available for use
• Ensure all shifts are filled with appropriate team members to provide adequate care for clients
• Relationship Management
• Work effectively with relevant managers to ensure shifts are staffed with appropriate team members.
• Maintain effective working relationships with all members of the team to ensure clients receive quality supports.
• Provide proactive and effective communication with both internal and external stakeholders
• Ensure full shift coverage
• Supports and services are delivered in an accurate and timely manner
• Administration
• Ensure effective communications between clients, operational staff and enabling staff are maintained at all times.
• Maintain full compliance with National disability standards as per the company’s framework
• Maintain various registers of new and existing team members to ensure effective communication is possible.
• Contribute to the onboarding and exiting process of team members as required.
• Maintain team member availability.
• Alternative support workers are rostered on in a timely manner and effectively engaged to ensure their availability.
• Actively roster shifts in line with the award requirement and to reduce overtime
• Values
• Actively support the company’s purpose, ethos, values and strategic vision
• Operate in line with the company’s policies, procedure and practices
• Positively and constructively represent the organisation to external contacts at all opportunities
• Behave in a way that contributes to a workplace free of discrimination, harassment and bullying behaviour at all times
• Help ensure the health, safety and welfare of self, colleagues and clients
• Follow all reasonable directions given by the organisation
• Support, promote and show sensitivity to diversity in the workplace
• Values are adhered to and demonstrated in daily practice
• Values form an integral part of the way employees conduct their behaviour in the workplace
• Support is provided that empowers co-workers

Qualification And Requirements

• DESIRABLE:
• Experience working with people living with a disability
• Experience rostering team members across a 24/7 roster
• Knowledge of the NDIS Operational Guidelines
• Experience working in an NDIS environment
• Knowledge of the NDIS Act 2013, Disability Act 2006 and other relevant legislation

Essential Non-negotiable skills & requirements:

• Experience and skills in relation to delivering quality rostering services
• Demonstrated experience working to set guidelines and procedures
• Competence in the use of computer programs and can enter, modify, and extract data accurately
• Well-developed work organisation skills, the ability to manage time effectivel,y and prioritise tasks

Perks & Benefits (Work From Home/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
• Why Cloudstaff is the #1 Workplace?
• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
• **To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**