Rostering Officer

Rostering Officer – Casual | ~24 hrs over 3 days + extra hours | Brisbane | Start ASAP

How to Apply

Submit your resume and a short cover letter via SEEK.

Please include a brief note on your rostering experience and your availability across the week.

Optional: send a short 1–2 minute Loom video to [email protected] introducing yourself and giving one example of a rostering or admin challenge you’ve handled. This is not required to apply.

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We’re looking for a sharp, reliable Rostering Officer who can keep shifts covered and the roster running cleanly.

This is a casual role of around 24 hours a week over 3 days, with extra hours during busy periods like new client onboarding, training weeks, and sick cover. There is potential to move to permanent part-time for the right person if the hours stay consistent.

If you take pride in accuracy, follow-through, and getting the right person in the right place, this role will suit you.

My Care Living is a values-driven NDIS provider. We care about quality, reliability, and treating people properly — clients and staff. You’ll have real ownership of the roster, support from operations, and a team that values competence over talk.

The Role

You’ll own the rolling roster, communicate proactively with support workers, manage short-notice changes, and provide general admin support. Accuracy, follow-through, and calm communication matter most.

Key responsibilities:

• Build and maintain the 6–8 week rolling roster in our rostering software (Brevity, ShiftCare, Deputy, Imploy, FlowLogic or similar)
• Confirm availability, offer shifts, and fill gaps by phone, SMS, and app
• Manage short-notice changes, cancellations, and replacements
• Chase timesheets, leave requests, and availability updates
• Keep staff records current (availability, qualifications, restrictions, certifications)
• Approve shifts accurately and maintain the attendance register
• Run rostering reports, including overtime
• Ensure overtime is pre-approved by the relevant manager
• Align with operations on rostering needs
• Send weekly rosters to clients when required
• Provide general admin support (filing, data entry, scanning notes, basic reporting)
• Flag rostering risks or patterns to the Care Operations Lead or Managing Director
• Liaise with payroll on shift discrepancies and adjustments

Must-Haves

• Proven experience in rostering, scheduling, or administration (NDIS or aged care highly regarded)
• Strong understanding of the SCHADS Award and how it applies to rostering
• Proficiency in rostering software and Microsoft 365 / Google Workspace
• Quick learner who can pick up new CRM and rostering systems
• Excellent communication and a professional phone manner
• Strong attention to detail, organisation, and time management
• Ability to build rapport with support workers
• NDIS Worker Screening Check (or willingness to obtain)

Desirable

• Experience in NDIS or aged care rostering
• Certificate or Diploma in Business Administration, HR, or a related field

What We Offer

• Casual role of around 24 hours per week over 3 days
• Potential to move to permanent part-time if the hours stay consistent
• Extra hours available during busy periods
• Competitive casual rate + super
• Supportive team culture with real autonomy
• Opportunity to grow with a fast-expanding NDIS provider
• Training, tools, and regular team support

If you’re organised, reliable, and take pride in getting the roster right, apply via SEEK today.

My Care Living – Where exceptional care meets exceptional people.