Route Coverage Planner

About the role

This role provides sales systems support and customer support services, managing route coverage plans for van selling teams and assisting with digital marketing and customer service operations.

Qualifications:

• Bachelor's degree in Business Administration, Marketing Management, or related field
• Preferably with experience in sales operations, logistics, distribution, or field sales
• Willing to coordinate with field sales and operation teams
• Proficient in Microsoft Excel/Google Sheets
• Detail-oriented and able to manage multiple tasks
• Fresh graduates welcome to apply

Key responsibilities:

• Update and report revised Route Coverage Plan movements including route splitting, manpower movement, and temporary route coverage
• Collect, validate and record GMCI Van Selling team's CASH customer details
• Ensure GMCI Van Selling team submits required information for Route Coverage Plan and follows assigned routes through coordination with management and sales support teams
• Inform and update GMCI Van Salesman of any changes to assigned Route Coverage Plan
• Send documented Route Coverage Plan reports to each GMCI Van Salesman every 25th of the month
• Communicate directly with GMCI Van Salesman and Management team regarding Route Coverage Plan issues and deviations
• Work with Immediate Head in creating and developing learning modules to improve route efficiency and suggest system improvements
• Assist Digital Marketing team in managing Virginia's social platforms (Facebook, Instagram, Twitter and Website) online inquiries and maintain response rate statistics
• Escalate online customer complaints to appropriate departments and monitor resolution
• Collaborate with sales team in communicating sales leads and inquiries from social platforms
• Handle incoming and outgoing customer service calls promptly and professionally
• Conduct proactive customer servicing support through calling external customers for feedback and meet weekly call targets
• Prepare and submit weekly reports with updates to Immediate Superior
• Maintain positive and professional character in dealing with internal and external customers.