Route Operator-Collection & Service

Position Summary

We are looking for a dependable, mechanically inclined Route Operator to plan and run collection and service routes for the laundry equipment CLI Enterprises operates at customer locations. This role collects revenue from on-premises laundry systems and performs preventive maintenance and repairs to keep washers and dryers running. The ideal candidate is self-motivated, trustworthy with cash, comfortable troubleshooting equipment, and able to manage a route independently. A company vehicle is provided. Reports to the Route Manager.

Key Responsibilities

● Plan and schedule efficient collection and service routes across the assigned territory

● Drive the company vehicle to customer locations on a regular collection schedule

● Collect money from washers, dryers, and change machines following company cash-handling and security procedures

● Count, record, and reconcile collections, and submit funds and collection reports accurately and on time

● Check card and app-based payment readers where installed, and report payment system issues to the office

● Perform scheduled preventive maintenance on washers and dryers (cleaning lint traps and dryer areas, inspecting belts, hoses, door seals, and drains, and testing machine operation)

● Diagnose and repair mechanical, electrical, and plumbing problems on commercial washers and dryers, and replace parts as needed

● Respond to service calls and machine-down reports from customer locations

● Keep laundry rooms clean and safe, and report property issues (leaks, venting problems, vandalism) to property contacts and the office

● Keep the vehicle stocked with common parts and coordinate parts needs with the Parts Manager

● Document service work, parts used, and machine status for each location

● Represent the company professionally with property managers, residents, and customers

● Keep the company vehicle clean and report maintenance needs or vehicle issues promptly

● Assist with maintenance tasks in the shop when not on route

● Other tasks as needed and required

Required Skills & Qualifications

● Valid driver's license

● Clean driving history for the past seven years, with the ability to pass a motor vehicle record (MVR) check and qualify under the company's vehicle insurance

● Ability to pass a pre-employment background check

● Ability to pass a pre-employment drug screening and ongoing drug testing during employment

● Mechanical aptitude and ability to troubleshoot and repair equipment

● Basic understanding of electrical, plumbing, and mechanical systems

● Ability to safely use hand tools and basic testing equipment such as a multimeter

● Honesty, integrity, and accuracy when handling and reporting cash

● Ability to work independently, manage time, and follow a route schedule

● Comfortable using a smartphone for route, collection, and service tracking

● Professional, courteous communication with customers and property managers

● Willingness to learn manufacturer-specific equipment and service procedures

● Prior experience in appliance repair, commercial laundry service, route work, or a similar field is preferred

● Create and update standard operating procedures

● Other tasks as needed and required

Work Environment

This is a field position. Most of the workday is spent driving the company-provided vehicle between customer locations and working in laundry rooms, which may be warm, tight, or noisy. The role requires regular bending, kneeling, reaching, and working behind machines. Regularly lift and move up to 50lbs, including coin boxes, parts, and equipment components.

Safety-Sensitive Position

CLI Enterprises designates the Route Operator as a safety-sensitive position. This role involves operating a motor vehicle and repairing and maintaining commercial machinery and performing these duties while under the influence of drugs or alcohol, including marijuana, may constitute a threat to the health or safety of the employee, co-workers, customers, or the public.

As a condition of employment, candidates must pass a pre-employment drug screening. Employees in this position are also subject to drug testing during employment, including random, reasonable suspicion, and post-accident testing, in accordance with company policy.

About the Company

CLI Enterprises sells and services commercial laundry systems and manages on-premises laundry systems across Arkansas and beyond. The company opened in 1981 and has been under current ownership since 2003.

Pay: $18.00 - $24.00 per hour

Application Question(s):

• Willing to submit to driving record check?
• Will to submit to preemployment drug and/or alcohol testing?

License/Certification:

• Driver's License (Required)

Work Location: In person