Routing & Dispatch Operations Manager

Routing & Dispatch Operations Manager

REQUIRED: Minimum of 3 years of experience personally building custom routes daily. Experience limited to managing primarily fixed or static routes does not meet this requirement.

Greasecycle, LLC – Raleigh, NC
Full-Time | On-Site
Schedule: Monday–Friday, approximately 8:00 AM–6:00 PM, plus on-call rotation
Travel: Regular travel to Virginia approximately once per week is required to support and manage our Virginia driver team
Pay: $85,000–$100,000 annually + up to 20% performance bonus

About Greasecycle

Greasecycle is a growing environmental services company specializing in used cooking oil collection, grease trap services, and sustainable waste solutions. As we continue to expand, we are looking for an experienced Operations Manager who can lead drivers, manage complex routing, solve problems quickly, and keep a fast-moving operation running efficiently.

About the Role

This is a hands-on transportation leadership role responsible for managing CDL drivers, daily routing and dispatch execution, service performance, safety, accountability, and customer needs across both our Raleigh and Virginia operations.

This position is based in Raleigh, but the Operations Manager will also have direct responsibility for supporting and managing our Virginia driver team. Travel to Virginia approximately once per week is a regular requirement of the position.

Our routes are not simply fixed routes that run the same way every day. Customer needs change, new service requests are added, drivers call out, trucks break down, service times vary, and urgent situations arise.

A driver calls out. A truck breaks down. A customer needs emergency service. A route suddenly needs to change. Your job is to make the call, adjust the plan, communicate clearly, and keep the operation moving.

This is not a highly predictable operation. Success in this role requires someone who enjoys solving an evolving operational puzzle, can handle pressure without becoming rigid, and can change direction quickly while maintaining accuracy and accountability.

What You’ll Do

You will manage and support CDL drivers across both our Raleigh and Virginia operations while overseeing daily route planning, dispatch, service execution, safety, accountability, and customer needs.

Responsibilities include personally coaching drivers, setting expectations, addressing performance issues, conducting corrective action when necessary, and creating a culture of accountability.

You will plan, build, adjust, and optimize routes based on customer service requirements, geography, driver availability, truck capacity, service windows, hours of service, equipment availability, and changing priorities throughout the day.

You will maintain regular communication with the Virginia driver team, monitor their routes and performance, address service or operational issues, provide coaching and accountability, and ensure Virginia operations are following the same safety, service, and performance expectations as Raleigh.

This role will require travel to Virginia approximately once per week to provide in-person leadership, work directly with drivers, address performance or service issues, observe operations firsthand, and maintain strong communication between Raleigh leadership and the Virginia team.

You will also monitor route progress and driver performance, respond to customer emergencies and service issues, coordinate with maintenance when equipment problems affect the schedule, ensure DOT and safety requirements are followed, track operational performance, and communicate clearly with drivers, customers, and leadership.

Adaptability & Operating Style

This position requires someone who is highly adaptable without sacrificing structure or attention to detail.

Priorities can change throughout the day. Driver call-outs, truck or equipment issues, customer emergencies, route changes, weather, service delays, and unexpected operational needs are a normal part of the job.

The right person can remain calm when the original plan changes, quickly reassess the situation, make a thoughtful decision, and move forward without becoming frustrated or overwhelmed.

You should be comfortable:

• Following established processes, procedures, safety requirements, and company standards while still using good judgment when circumstances change.
• Reprioritizing work quickly when multiple operational issues happen at once.
• Managing several moving pieces without losing important details.
• Making decisions with incomplete or changing information.
• Communicating route and operational changes clearly to drivers, customers, and leadership.
• Holding employees accountable even during difficult or uncomfortable conversations.
• Managing employees across multiple locations both remotely and in person.
• Working effectively when the plan at 8:00 AM may look very different by 2:00 PM.
• Balancing process and structure with flexibility and real-time problem solving.
• Operating in a high-accountability environment without requiring a predictable or repetitive daily routine.

Who You Are

You are a hands-on leader who understands transportation operations and knows how to earn the respect of drivers while still holding them accountable.

You are comfortable making decisions, addressing difficult performance issues, and having direct conversations when expectations are not being met. You do not avoid confrontation when safety, performance, attendance, or customer service requires action.

You pay attention to details and understand that established processes exist for a reason, but you are not so rigid that you struggle when circumstances require the plan to change.

You are also comfortable leading a team across multiple locations and understand the importance of being physically present with drivers when needed, not just managing from behind a desk.

Qualifications

• 3–5+ years of transportation, logistics, dispatch, field service, fleet, or route-based operations experience.
• 3+ years personally managing CDL drivers.
• 3+ years of route management or route-building experience.
• Experience personally building, adjusting, or optimizing multi-stop routes in a dynamic environment strongly preferred.
• 2+ years of direct leadership or supervisory experience.
• 3+ years of DOT/compliance experience.
• Demonstrated experience personally coaching employees, managing performance, administering discipline, and handling terminations when necessary.
• Strong computer skills, including spreadsheets and operational data.
• Experience with dispatch, GPS, routing, fleet-management, or telematics systems; Samsara experience is a plus.
• Strong organizational skills and attention to detail.
• Demonstrated ability to remain effective when priorities change frequently.
• Ability to follow established procedures while making sound decisions in real time.
• Strong written and verbal communication skills.
• Ability to lead and manage employees across multiple locations.
• Ability and willingness to travel to Virginia approximately once per week as a regular part of the position.

Preferred Experience

Experience in grease trap service, used cooking oil collection, waste/recycling, environmental services, vacuum trucks, tanker operations, roll-off, field service, LTL pickup and delivery, final-mile delivery, or another high-change multi-stop routing environment is strongly preferred.

Current or previous CDL experience is a plus but is not required.

What We Offer

Competitive base salary of $85,000–$100,000, performance-based bonus opportunity, health/dental/vision benefits, 401(k), paid time off, paid holidays, and the opportunity to play a significant role in a growing company.

Why This Role Matters

Operations gets messy. Great Operations Managers make it look manageable.

We need someone who can provide structure without becoming inflexible, hold people accountable without losing the team, and follow processes without freezing when the day stops going according to plan.

This role also requires someone willing to stay connected to both the Raleigh and Virginia teams, including being physically present in Virginia approximately once per week.

If you enjoy solving problems, leading drivers, building efficient routes, and keeping an operation moving when conditions change, this may be the right opportunity for you.

Job Type: Full-time

Pay: $85,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many stops per day on average did each of your drivers routes have each day?
• How many CDL drivers did you personally manage on your own?
• Describe your routing experience. Were routes generally fixed/repetitive, LTL, or custom built? Also how often would you have to build the routes? Daily, Weekly..?
• While you were managing CDL Drivers were you alone personally responsible for coaching, reviews, discipline and terminations when necessary? Or were there other people involved?

Experience:

• CDL Driver Management: 3 years (Required)
• Route Management: 3 years (Required)
• DOT (Department of Transportation) regulations: 2 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person