RPA Developer

Experience - 4-6 years

Key Responsibilities:

• Design, develop, and implement end-to-end automation solutions using Microsoft Power Automate Cloud Flows and Power Automate Desktop (PAD).
• Analyze business processes and identify opportunities for RPA, workflow automation, and process optimization.
• Translate business requirements into technical designs and scalable automation workflows.
• Develop automations for customer and back-office operations, data entry and validation, Excel-based processes, email and document processing, data extraction, reconciliation, CRM/ERP workflows, finance and operational processes, and report generation.
• Integrate Power Automate with Microsoft 365, SharePoint, Excel, Outlook, Teams, SQL databases, APIs, CRM/ERP systems, and web/desktop applications.
• Develop API-based integrations wherever possible and implement web/desktop automation when direct integrations are unavailable.
• Implement robust exception handling, logging, retry mechanisms, alerts, and recovery processes.
• Perform unit testing, integration testing, UAT, deployment, monitoring, and post-production support.
• Monitor production automations, troubleshoot failures, conduct root-cause analysis, and implement permanent fixes.
• Create and maintain technical documentation, solution designs, SOPs, process documentation, and runbooks.
• Collaborate with process owners, business analysts, operations teams, and IT stakeholders to understand requirements and deliver automation solutions.
• Review existing automations and identify opportunities for performance improvement, scalability, and increased automation coverage.
• Ensure compliance with organizational standards for security, governance, access management, data privacy, and change management.
• Mentor junior developers and contribute to automation best practices and standards.

Job Requirements:

• 4–6 years of hands-on experience in RPA and Process Automation.
• Strong hands-on experience with Microsoft Power Automate and Power Automate Desktop (PAD).
• Proven experience in designing and implementing end-to-end automation solutions.
• Strong knowledge of Microsoft Excel and data manipulation.
• Experience integrating SharePoint, Outlook, Teams, and Microsoft 365.
• Working knowledge of SQL and relational databases.
• Experience with REST APIs, JSON, HTTP requests, and system integrations.
• Experience automating web-based and desktop applications.
• Strong understanding of the RPA development lifecycle, including development, testing, deployment, monitoring, and maintenance.
• Good understanding of exception handling, logging, troubleshooting, and automation monitoring.

Preferred Skills:

• Experience with Microsoft Power Apps and Power BI.
• Knowledge of UiPath, Automation Anywhere, Blue Prism, or other RPA platforms.
• Exposure to AI-assisted and Intelligent Automation solutions.
• Experience with OCR, document processing, AI Builder, or Azure AI services.
• Knowledge of Power Platform Governance and Dataverse.
• Experience with source control/version control and structured deployment practices.
• Microsoft Power Platform / Power Automate certification is an advantage.

Business & Process Skills:

• Strong ability to analyze end-to-end business processes and identify opportunities for automation.
• Ability to assess process suitability for automation and recommend process improvements before implementation.
• Strong requirement-gathering, stakeholder-management, and cross-functional collaboration skills.
• Ability to independently translate business requirements into effective technical automation solutions.
• Strong documentation, presentation, and communication skills.
• Understanding of process metrics such as transaction volume, handling time, error rate, SLA, and automation ROI.

Relevant Domain Experience:

• Experience in any of the following domains will be an advantage: BPO / BPM / Customer Experience, IT Services, Shared Services / Global Business Services, Banking & Financial Services, Healthcare, Insurance, E-commerce / Retail, Telecom, Finance & Accounting Operations, or IT Operations.
• Experience in automating high-volume, transaction-heavy operational processes will be an added advantage.

Educational Qualification: B.Tech/M.Tech (CSE/IT), MCA, or relevant equivalent experience may be considered.