RPA Production Support Engineer

We are currently seeking a RPA Production Support Engineer to join our team in Bangalore, Karntaka (IN-KA), India (IN).

RPA Production Support Engineer L1/L2

We are looking for an RPA Production Support Engineer to provide 24x7 operational support for business-critical automation processes. The role involves monitoring bot execution, troubleshooting failures, managing incidents, and coordinating with development and infrastructure teams.

Key Responsibilities

• Monitor bot execution through MuleSoft RPA Manager.
• Track bot schedules, execution frequency, success rates, and failures.
• Ensure critical bots run as per defined schedules and business timelines.
• Perform initial troubleshooting, bot restarts, and reruns as per SOPs.
• Investigate credential expiry, authentication, access, connectivity, virtual machine, and infrastructure-related issues.
• Analyze bot logs, execution details, screenshots, and error messages.
• Log, prioritize, and track incidents using ITSM tools.
• Escalate code-related or complex issues to the RPA development or L3 team.
• Coordinate with infrastructure, application, security, and business teams.
• Maintain shift handover notes, runbooks, knowledge articles, and operational reports.
• Support incident analysis, root cause analysis, and service improvement activities.

Required Skills

• 2 to 6 years of experience in RPA, application, or production support.
• Experience with MuleSoft RPA Manager or a similar RPA platform.
• Knowledge of bot monitoring, scheduling, execution, and failure handling.
• Understanding of Windows servers, virtual machines, credentials, and access management.
• Familiarity with ITIL processes and tools such as ServiceNow or Jira.
• Strong troubleshooting, communication, and documentation skills.
• Willingness to work in 24x7 rotational shifts.

Preferred Skills

• Basic knowledge of SQL, PowerShell, APIs, or scripting.
• RPA platform certification.
• Experience supporting enterprise automation in banking, insurance, healthcare, or retail environments.
• Location: Remote
• Experience: 2 to 6 Years
• Shift: 24x7 Rotational Support