Rpa Support Developer

Role & responsibilities

About the Role

We are seeking a driven and technically versatile RPA Support Engineer to join our Robotic Process Automation team. This role sits at the intersection of development, Level 3 support, and business process automation. The ideal candidate brings solid Python development skills, working knowledge of C# and VB, strong RPA/BPM platform experience, and the ability to independently gather requirements, develop solutions, and resolve production issues with minimal supervision.

Key Responsibilities:

Development & Automation

Design, develop, and maintain RPA bots and BPM workflows to automate business processes end-to-end.

Write Python scripts and automation logic; leverage C# and VB code where required by the RPA platform or integration needs.

Build and enhance automation solutions across RPA and BPM platforms, ensuring scalability, maintainability, and reusability.

Test automation builds against defined business requirements and validate outcomes before deployment to production.

Production Support & Helpdesk:

Serve as Level 3 support for RPA and BPM solutions in production, performing root cause analysis and timely resolution of incidents.

Manage helpdesk tickets related to automation failures, bot exceptions, and process disruptions; coordinate with business teams for quick recovery.

Monitor bot health, execution schedules, and exception queues; proactively identify and address recurring issues.

Maintain detailed incident logs, support documentation, and resolution runbooks.