RPA Support Engineer

Experience:3+years
Location: Bangalore
Work Arrangement: Work from Office (5 Days/Week)
Notice Period: Immediate Joiners Preferred / Ready-to-Join Candidates Only.

Certification is Mandatory.

Key Responsibilities

• Provide L2/L3 support for UiPath-based automation solutions deployed across business functions.
• Monitor RPA bots, workflows and production environments to ensure smooth and uninterrupted operations.
• Analyze and resolve incidents, service requests and production issues within defined SLAs.
• Perform Root Cause Analysis and implement preventive measures for recurring issues.
• Collaborate with development, infrastructure and business teams to ensure platform stability and optimization.
• Support UiPath Orchestrator administration, job scheduling, bot management and environment maintenance.
• Manage bot deployments, version upgrades and release support activities.
• Prepare operational reports, maintenance documentation and support metrics.
• Participate in on-call support and critical incident management activities as required.

Required Skills & Experience

• Strong hands-on experience with UiPath and RPA technologies.
• Proven experience in UiPath Application Support, Production Support and Incident Management.
• Good understanding of UiPath Orchestrator, Robots, Queues, Assets and Processes.
• Experience in troubleshooting bot failures, runtime exceptions and infrastructure-related issues.
• Working knowledge of ITIL processes, including Incident, Problem and Change Management.
• Experience with monitoring tools, ticketing systems and service management platforms.
• Strong analytical, problem-solving and troubleshooting skills.
• Excellent communication and stakeholder management abilities.
• Ability to work effectively in a fast-paced support environment.

Preferred Qualifications

• UiPath Certification (Associate, Advanced Developer or equivalent).
• Experience supporting enterprise-scale RPA implementations.
• Exposure to automation governance and operational excellence practices.
• Knowledge of SQL, Windows Server administration and automation infrastructure is an added advantage.

Desired Attributes

• Self-motivated team player with a strong focus on results and execution.
• Ability to methodically solve business and technical challenges through innovative, well-structured and sustainable solutions.
• Strong capability to facilitate effective collaboration between clients, suppliers and internal teams.
• Excellent verbal and written communication skills, with the ability to present technical concepts to non-technical stakeholders and develop clear, concise documentation.
• Strong understanding of and adherence to formal change management processes, controls and governance practices.
• Ability to work independently while effectively managing multiple priorities and stakeholders.