RSS Case Manager

Position Summary

Provide comprehensive case management services to all clients who are eligible for assistance through the Houston Recovery Center Programs Duties include: intake and assessment, individual service plans, weekly case management, progress monitoring and reporting, advocacy, and referrals.

Essential Duties and Responsibilities:

• Comply with HRC Work Culture Building Blocks and follow HRC Code of Conduct.
• Keeping Client Care a top priority during client stay in the facility to include providing compassion, empathy and respect.
• Must be in selfdirected recovery and willing to share experience as appropriate, if applicable to position.
• Effectively support client engagement and progress in recovery.
• Stay in compliance with documentation standards and ethical guidelines.
• Participate in ongoing training.
• Provide intake, assessment and referral for clients in need of substance abuse services.
• Provide comprehensive case management services to clients of the Houston Recovery Center enrolled in its programs.
• Assist the client to identify his/her desired goals and objectives to design an Individual Service Plan customized to the client needs.
• Connect clients with community resources and facilitate client transfers between different levels of care, avoiding gaps in services.
• Effectively manage a client case load, meeting with clients daily or weekly according to client’s level of care.
• Complete necessary documentation including program enrollment, client progress, changes in the level of care and reassessment of plans, goals and objectives.
• Responsible for weekly and monthly data collection of enrolled client activities including enrollments, census, client contact, recovery wellness plans update and follow ups etc.
• Attend weekly meetings with program consulting agencies and management team
• Provides information regarding housing options to individuals who are qualified as homeless
• Track, contact and refer homeless individuals interested in housing to a community partner for housing assessment and assist with barriers such: temporary identification, hygiene kits, transportation
• Maintains accurate documentation and reports of individuals referred to housing services
• Provides support to agency team members in all areas of their assigned duties including client follow ups, hosting peer groups and training.
• Assist in the development of connections in the community and provide approved referrals as needed
• Works alongside different agencies teams to provide the best client care and achieve program outcomes
• Abide by all the duties and responsibilities of a recovery support specialist according to state regulations including code of ethics
• Able to represent the agency by always reflecting the upmost professional conduct
• Attend all meetings and training as requested
• Adapt to changing work requirements including flexible work hours
• Adherent to HRC policy and procedures as well as other organizations while visiting clients
• Report any client’s concerns or grievances to supervisor immediately
• Complete the following training within three (3) months of employment and provide proof of completion to supervisor and HR:
• Goal setting and developing strategies, conflict resolution, conducting focus groups, consensus building; Group facilitation skills and cultural diversity.

Qualifications

• High School Diploma or GED
• Bilingual English/Spanish preferred
• 46 Hours of Recovery Support Specialist Training Preferred
• Certified as Recovery Support Specialist by Texas Board of Addition Professionals
• 2+ years of experience in Recovery Support Services
• 5+ years of experience in substance abuse services
• Extensive knowledge of community resources agencies and their services
• Multitasking skills are a must
• Proficiency with Microsoft Office Suite
• Valid driver’s license and reliable transportation preferred
• Must be able to pass Background check
• Strong organizational skills with attention to detail and deadlines.
• Excellent interpersonal, written, and verbal communication skills
• Excellent communication skills and able to work cooperatively with staff.
• Ability to work independently and collaboratively in a hybrid environment (office, shelter site visits, remote reporting)

Competencies:

• Passion for the Mission: Demonstrates a strong commitment to the mission and values of the Houston Recovery Center (HRC), supporting its goals through dedicated service and encouragement.
• Empathy and Compassion: Demonstrates genuine care, understanding, and support for individuals in recovery.
• Cultural Competency: Respects and values diverse backgrounds, identities, and perspectives.
• Recovery Orientation: Models and promotes principles of hope, empowerment, and support.
• Communication: Clearly and respectfully conveys information verbally and in writing.
• Collaboration: Works effectively with team members, clients, and external partners.
• Ethical Practice: Maintains professional integrity, confidentiality, and appropriate boundaries.
• Adaptability: Demonstrates flexibility and responsiveness to shifting responsibilities, staying effective in a constantly changing work environment.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Physical Demands:

• Ability to sit for extended periods while using a computer or engaging in client documentation
• Ability to stand and walk throughout the workday, including during community outreach or group facilitation
• Occasional reaching, bending, stopping or lifting up to 25 lbs.
• Work may occur in office, clinical, or community settings

Work Environment:

• Office environment with standard lighting and temperature
• Community environments including client homes, shelters, or partner agencies
• May involve exposure to individuals experiencing crisis or behavioral health challenges
• Regular interaction with multidisciplinary teams, clients, and external providers

Note

This job description in no way states or implies that these are the only duties to be performed by the employee of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Due to the nature of nonprofit operations, all positions are subject to change based on program needs, funding availability, and grant requirements. Job duties, hours, and continuation of employment may be modified or discontinued as funding levels and organizational priorities change. Nothing in this description is intended to create a contract or guarantee of continued employment.

About HOUSTON RECOVERY CENTER LGC

Houston Recovery Center is a proud community partner in recovery, providing sobering services, jail diversion programs, support for homeless initiatives, and outreach services. Our approach meets people where they are, often in moments of crisis or vulnerability. We connect them to care and offer support, reestablishing dignity and hope. We believe in care over incarceration, connection over isolation, and in the possibility of recovery for every person we serve.