Mobile Programming India Pvt Ltd
RTA - Chat support
8 days ago
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Important information
Contract type:
Permanent
Work mode:
Onsite
Published on:
15 October 2026
What they need
Job Title: Real-Time Analyst (RTA) – Chat Support
Location: Panchkula, Haryana
Work Mode: Work from Office
Shift: Night Shift
Experience: 3+ Years
Job Description:
We are looking for an experienced RTA to monitor real-time chat support operations, manage staffing, track SLA performance, and ensure schedule adherence.
Key Responsibilities:
- Monitor real-time agent productivity, attendance, and schedule adherence.
- Track SLAs, service levels, and chat volumes.
- Manage intraday staffing and schedule adjustments.
- Coordinate with Team Leaders and Operations to maintain service levels.
- Prepare real-time reports and highlight operational issues.
Required Skills: RTA, WFM, Chat Support, SLA Monitoring, Real-Time Tracking, MS Excel, Reporting, and Communication Skills.
Job Type: Full-time
Application Question(s):
- are you an immediate joiner?
- Currently working or not?
Education:
- Bachelor's (Preferred)
Work Location: In person
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