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RTFM - Staff

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Onsite

RTFM - Staff

MitraComm

RTFM - Staff

2 months ago

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Important information


Contract type:

Permanent

Location:

Jakarta, Indonesia

Work mode:

Onsite

Published on:

18 August 2026

What they need


Requirement Needs :

  • Overtime
  • Team Working
  • Sociable
  • Supple
  • Shifting
  • Berpenampilan Rapi
  • Rolling

Requirement Skills :

  • Communication
  • Computer (MS. Office)
  • English

Responsibilities :

  • Monitoring Real time operasional semua layanan yang ada di operasional call center dalam menangani traffic call
  • Melakukan pengecekan attendance, adherence dan menemukan ketidaksesuaian setiap agent call center
  • Menjalankan action plan/recovery plan saat terjadi peningkatan call
  • Membaca & menginterpretasikan kondisi real time dari reporting tools per interval
  • Membantu pencapaian target service level baik itu per interval maupun per daily

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