Rug Officer

Key Responsibilities

1. Rug Collection & Delivery

• Coordinate and execute the pickup and delivery of clients' rugs.
• Safely transport rugs between clients' locations and the Swoosh facility.
• Ensure rugs are properly handled, packaged, secured, and transported to prevent damage.
• Confirm and document the condition of rugs at the point of collection and delivery.
• Maintain accurate records of all rug pickups and deliveries.

2. Rug Operations & Coordination

• Take full ownership of the end-to-end rug service process.
• Coordinate with the cleaning/production team to ensure rugs are properly processed according to their material, condition, and cleaning requirements.
• Monitor the progress of each rug from collection through processing to final delivery.
• Ensure agreed turnaround times are met.
• Follow up on pending rug jobs and escalate delays or issues promptly.

3. Quality Control

• Conduct thorough quality checks on rugs before they are released for delivery.
• Inspect rugs for cleanliness, stains, odour, moisture, damage, finishing, and overall presentation.
• Identify and report any defects, damages, or issues requiring further attention.

4. Client Communication & Emails

• Handle and respond professionally to all rug-related emails and client enquiries.
• Communicate pickup and delivery schedules with clients.
• Provide clients with updates regarding the status of their rugs.
• Manage complaints and service-related concerns professionally and escalate where necessary.
• Maintain clear and professional communication with clients and internal teams.

5. Documentation & Reporting

• Maintain accurate records of all rugs received, processed, delivered, and pending.
• Track customer details, rug descriptions, quantities, condition, pickup dates, processing status, and delivery dates.
• Prepare regular reports on rug operations, pending jobs, completed jobs, complaints, damages, and other relevant operational information.

6. Rug Care & Maintenance

• Ensure proper handling and storage of rugs throughout the cleaning process.
• Ensure rugs are stored appropriately before and after processing.

Required Qualifications & Skills

- Minimum of OND/HND/Bachelor's degree or equivalent qualification.
- Must be able to drive and possess a valid driver's licence.
- Previous experience in operations, logistics, customer service, cleaning services, laundry, hospitality, facilities management, or a related field is an advantage.
- Excellent written and verbal communication skills.
- Good email communication and correspondence skills.
- Strong organizational and administrative abilities.
- Excellent attention to detail.
- Good customer service and interpersonal skills.
- Ability to use basic computer applications, email, WhatsApp, and Microsoft Office/Google Workspace.
- Ability to keep accurate records and follow operational procedures.
- Ability to work independently while also coordinating effectively with a team.
- Good problem-solving and decision-making skills.
- Ability to work under pressure and meet deadlines.
- Must be responsible, trustworthy, punctual, and presentable.

Preferred Experience

Experience in any of the following areas will be an added advantage:

• Rug/carpet cleaning and restoration
• Cleaning services
• Logistics and dispatch coordination
• Facilities management
• Hospitality operations
• Customer service
• Quality control
• Field operations

Pay: ₦170,000.00 per month

Work Location: In person