Runner

Description

What This Role Is Here To Do (Role Purpose)
As a Front of House Runner at Poolhouse, your mission is to support waiters and the wider FOH team to deliver smooth, efficient, guest-first service. You’re the glue that keeps the guest experience moving – anticipating needs, delivering food and drinks promptly, clearing tables, and stepping in wherever needed. Fast-paced, on your feet, and full of energy, you’re a key player in making service feel seamless and enjoyable.

What Success Looks Like

• Guests receive their food and drinks promptly and with care
• Tables are cleared, reset, and guest-ready without delay
• Waiters feel supported and able to focus on great service
• The venue stays clean, organised, and ready for action
• You take pride in high standards and stay calm under pressure
• You’re proactive, dependable, and a positive presence on the team

Where This Role Can Take You

With experience and development, this role could grow into:

• Waiter
• Bar Support / Barback
• Front of House Supervisor

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:
Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Key Responsibilities

• Deliver food and drinks from bar/kitchen to tables quickly and accurately
• Clear and reset tables swiftly, maintaining pace and hygiene
• Keep service areas clean, stocked, and organised at all times
• Refill water, condiments, cutlery, and assist with guest needs
• Communicate with waiters and bar/kitchen staff to keep service flowing
• Support glass and plate collections, ensuring back-of-house runs smoothly
• Follow hygiene, safety, and cleanliness standards at all times
• Be a calm, positive, and proactive part of the team

Skills, Knowledge and Expertise

• Strong work ethic and willingness to get stuck in
• Organised and tidy, even under pressure
• Fast, focused, and responsive in a busy environment
• Attention to detail and pride in doing the small things well
• Team player with a proactive, can-do attitude
• Calm and positive, even in high-energy moments
• Good communicator who supports flow and teamwork
• Eager to learn and grow in a dynamic hospitality environment

Benefits

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• £100 Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials

About Poolhouse Global Ltd

Poolhouse blends the timeless charm of pool with state-of-the-art technology, set in a dynamic, immersive environment. We're redefining social experiences and raising the bar for entertainment.

Our first venue is coming soon to 100 Liverpool Street, right in the heart of London.