Runner - Ole Red Gatlinburg

Free Parking For Employees - Full Time Benefits Included As a Runner in our legendary music and entertainment venues, you’ll deliver exceptional guest service and increase the efficiency of the front-of-house team. You’ll assist servers with food and beverage delivery, clean and reset tables, and maintain dining areas in our restaurant, bar, and live entertainment destinations. As the ideal candidate, you’re efficient, reliable, and eager to grow in a fast-paced live music venue.

• Greet all guests with smile and sincere welcome. Engage in friendly conversation to cultivate repeat business. Share information about daily entertainment and upcoming events.
• Deliver food and beverage orders promptly, verifying accuracy and presentation. Carry large trays of food through crowded areas and on stairs and operate a tray jack in public spaces.
• Continually bus tables throughout the shift. Clear and reset tables within three minutes of guest departure.
• Remain present in dining areas during shift to support guest needs. Respond to concerns and resolve issues with a professional, positive attitude.
• Adhere to quality expectations and standards, including clean and professional uniforms and personal appearance.
• Clean up spills, moisture, and debris immediately; use caution signs as needed. Properly dispose of all waste and recyclables.
• Maintain clean and orderly food service environment during and after service. Follow sanitation procedures in both public areas and back of house. Report damage or safety concerns to management.
• Attend pre-shift meetings. Perform defined opening, running, and closing duties.
• Comply with all company issued steps of service. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
• Perform other duties as assigned.

Full-time employees are eligible to participate in our core benefits package, including:

• Competitive medical, dental, vision, and pharmacy plans
• 401(k) retirement plans with 4% company match, vested immediately
• Company paid life insurance and short- and long-term disability coverage
• Generous Paid Time Off (PTO) - vacation, sick, and holidays to provide flexibility
• 4 weeks fully paid parental leave, plus adoption and surrogacy financial support
• Employee Assistance Program (EAP) - free resource for employees and family members
• Identity theft protection - company-paid benefit to keep your personal information safe
• Perks - free and discounted tickets to shows, tours, restaurants, retail, and more

Education

• High school diploma or equivalent preferred

Experience

• Experience in restaurant operations

Knowledge, Skills And Abilities

• Effective interpersonal and verbal communication skills
• Demonstrated team player and self-starter
• Standard food preparation/presentation knowledge

Licenses / Certifications

• State Alcohol Education Card required upon hire

Physical Requirements Speak, hear, and use non-verbal cues to communicate with guests. Stand and walk for extended periods, while carrying items. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Walk up and down stairs while navigating the venue. Regularly lift and carry up to 50 lbs., and frequently sit, kneel, bend, and reach to move goods. Manual dexterity for tasks such as using a computer and handling dishes.

Working Conditions Restaurant/bar/live music environments, subject to both kitchen and customer areas, with large crowds and elevated noise levels.