Rural Support Engineer/Manager

Company Name: Agni Systems PLC.

Location: Anywhere in Bangladesh

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202672825

Agni Systems PLC , one of Bangladesh’s most trusted ISO-certified and innovative ISPs, has maintained over 30 years of nationwide industry leadership. To support our continued growth, we are seeking an experienced Rural Support Engineer & Manager/Team Lead to be responsible for providing technical and operational support to resellers, particularly in rural and semi-urban areas. The role involves troubleshooting network and connectivity issues, coordinating with NOC and technical teams, supporting last-mile connectivity, and ensuring uninterrupted internet services for reseller networks and their customers.

Key Responsibilities For Engineers

• Provide technical support to resellers in rural and semi-urban areas.
• Diagnose and resolve connectivity, bandwidth, transmission, fiber, and last-mile network issues.
• Coordinate with NOC, Core Network, Transmission, Fiber, IIG, and other technical teams for timely issue resolution.
• Monitor reseller links, connectivity, bandwidth utilization, and network performance.
• Conduct field visits for troubleshooting, installation, testing, and network restoration as required.
• Configure and troubleshoot routers, switches, OLT/ONU, media converters, wireless devices, and related network equipment.
• Assist resellers with routing, IP, VLAN, bandwidth, and other basic network configuration issues.
• Identify fiber cuts, power failures, transmission faults, and other network issues and coordinate timely restoration.
• Support new reseller connections, service activation, bandwidth upgrades, and network expansion.
• Maintain records of complaints, incidents, field visits, downtime, and resolutions.
• Follow up on pending complaints and ensure resolution within the defined SLA.
• Provide technical guidance to reseller technicians and field support teams.
• Prepare regular reports on reseller support activities, technical issues, and network performance.
• Ensure compliance with company policies, technical standards, and operational procedures.
• Perform any other duties assigned by the Management or reporting supervisor.

Key Responsibilities For Manager/Team Lead

• Lead the overall Reseller Support function and ensure quality technical and operational support to all resellers.
• Develop and maintain strong professional relationships with resellers and ensure high service satisfaction and retention.
• Act as the escalation point for critical reseller complaints, connectivity issues, and service-related matters.

Requirements

• Experience: 3-7 years
• Education: bachelor of science in computer science and engineering (cse)
• Skills: network engineering, technical-support, technical support, it support, computer network operations

Last Date of Application: 06 November 2026