Russian-Speaking EVV Coordinator (Electronic Visit Verification Coordinator)

We are seeking a detail-oriented and bilingual Russian-Speaking EVV Coordinator to oversee Electronic Visit Verification (EVV) operations and support our caregivers and clients. The EVV Coordinator will ensure accurate visit documentation, regulatory compliance, and timely resolution of EVV-related issues while serving as a key point of contact for Russian-speaking employees and clients.

The ideal candidate is organized, customer-focused, technologically proficient, and fluent in both Russian and English.

Key Responsibilities

• Monitor daily EVV activity and ensure accurate visit verification and documentation.
• Review and resolve EVV exceptions, missed clock-ins/clock-outs, and visit discrepancies.
• Provide EVV training and support to caregivers in both Russian and English.
• Communicate with caregivers, clients, and family members regarding EVV compliance and documentation requirements.
• Assist Russian-speaking clients and employees with EVV-related questions and concerns.
• Collaborate with scheduling, payroll, billing, and clinical teams to ensure accurate visit records.
• Maintain compliance with state Medicaid EVV regulations and company policies.
• Generate reports, track trends, and identify opportunities for process improvement.
• Maintain accurate records for audits and compliance reviews.
• Coordinate with EVV software vendors to troubleshoot system issues.
• Translate and communicate EVV policies, procedures, and updates as needed.

QualificationsRequired

• Fluency in both Russian and English (written and verbal).
• High school diploma or equivalent.
• Minimum 1–2 years of experience in healthcare administration, home care, scheduling, customer service, or a related field.
• Strong computer skills and proficiency in Microsoft Office applications.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy.

Preferred

• Experience working with Electronic Visit Verification (EVV) systems.
• Knowledge of home care, Medicaid programs, or healthcare regulations.
• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or related field.
• Experience supporting multicultural and multilingual communities.

Skills and Competencies

• Bilingual communication (Russian/English)
• Customer service excellence
• Attention to detail
• Regulatory compliance
• Data entry and reporting
• Time management
• Conflict resolution
• Team collaboration
• Technology proficiency

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, life and vision insurance
• Paid time off and holidays
• Ongoing training and professional development
• Supportive and diverse work environment

Why Join Us?

As a Russian-Speaking EVV Coordinator, you will play a vital role in supporting caregivers and clients while ensuring compliance and quality care delivery. Your language skills and attention to detail will help bridge communication gaps and improve the overall experience for our Russian-speaking community.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity in our workforce. We encourage candidates of all backgrounds to apply.

To Apply: Please submit your resume and a brief cover letter highlighting your experience with healthcare operations, customer service, scheduling, EVV systems, and bilingual communication.

Pay: $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid parental leave
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person