RV Customer Service Representative

Integrity RV Parts Company is seeking a customer-focused team player to join our team as a Customer Service Representative. This is an onsite location at 350 28th St SE, Grand Rapids, MI 49548.

Schedule: Full Time | 8:00am - 5:00pm | Monday - Friday

Pay: $18-20/hr, compensation depending on RV Experience

Pre-screening Requirements: Any position within the company will require a drug screening (including marijuana) as well as a physical and background check

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About the Role

In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. The ideal candidate is proactive, adaptable, and committed to delivering excellent service.

What You Do:

• Answer customer inquiries through phone, email, and text communication
• Review and process orders
• Follow up with work orders and customers
• Communicate and coordinate with the team
• Other duties as needed

Qualifications:

• Customer Service experience (at least 1 Year)
• Basic mechanical comprehension
• Ability to multi-task in a fast-paced environment
• Effective communication skills, both written and verbal
• Intermediate Computer Skills (e.g. Microsoft Office, Google Suite)
• Work independently while enjoying the benefits of being a member of a team
• Experience in the RV industry (preferred)
• Parts department experience (preferred)

Benefits:

• Medical, Dental, and Vision Coverage
• Flexible Spending Account – Medical and Dependent Care
• 401K Plan with Company Match
• Company Paid Life Insurance, and Voluntary Life Insurance Options
• Company Paid Short-Term Disability Benefits, Voluntary Long-Term Disability Benefits
• Paid Holidays and Generous Paid Time Off Schedule
• Wellness Resources and More!

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About the Company

Integrity RV Parts Company is an e-commerce distributor for recreational vehicle (RV) parts. We sell OEM quality aftermarket parts to businesses and end-users. We’ve built a million-dollar company in under 5 years. We gain an advantage over our competitors by being faster, more reliable, and more intelligent. Overall, we are an excited and competitive group of people looking to continue growing our business.

Check us out at integrityrvparts.com

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 – 45.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to take a pre-employment drug screening, including marijuana?

Experience:

• RV Industry: 2 years (Preferred)
• Customer service: 1 year (Required)

Ability to Commute:

• Grand Rapids, MI 49548 (Required)

Work Location: In person