RV Service Advisor

RV Service Advisor

We need an RV Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

Greet service department customers promptly and courteously-attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low-pressure, high-integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pickup
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep the Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits:

Health Insurance
Dental Insurance
401k Retirement Plan
401k Employer Match up to 3.5%
Paid Time Off

Work Location: In person

About us:

Beaver Coach Sales & Service has proudly served RV enthusiasts and the industry for the last ten years. We could not have done it without our dedicated employees. Whether our experienced service department, stellar sales associates, devoted detailers, or reliable administration, we strive to put our employees first.

Each department runs as its own company, so each employee has the opportunity to thrive and belong, knowing that their work doesn't go unnoticed. We want Beaver Coach to be the last place you will work and give you the ability to grow in your career. Each week, we aim to recognize the hard work and initiative our staff puts in.

We provide perks and benefits to each of our employees. Together we enjoy pancake breakfasts and catered lunches, as well as a great-meat giveaway to eventful holiday parties. You don't want to miss out on all of our perks.