【RWGZU】Assistant Manager-Outlet 餐厅副经理

To function as the Business Manager and a Marketing Specialist for the Outlet, to ensure that the outlet operate successfully, in accordance with the standard of the hotel and are individually profitable. The Outlet Assistant Manager is a Manager with 5-6 years of experience in the same role. He/she has the responsibility for a large scale outlet.

 

· Assists to ensure that the Food and Beverage activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate.

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Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.

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Ensures that associates also provide excellent service to internal customers in other departments as appropriate.

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Oversees the preparation and update of individual departmental operations manuals.

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Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

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Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.