Ryan White Program Case Manager

Position Summary: The Medical Case Manager provides comprehensive, patient-centered, and confidential services to individuals living with HIV/AIDS, facilitating access to core medical and support services. These include, but are not limited to, medical, dental, mental health, and substance use services, as well as supportive resources such as legal services, transportation, emergency financial assistance, food access, and housing support. The primary objective is to promote and sustain viral suppression by helping patients remove barriers to care to achieve and maintain an undetectable viral load.

Duties and Responsibilities

• Oversee and manage an assigned caseload of patients living with HIV/AIDS, providing comprehensive Medical Case Management services.
• Complete intake into care, including comprehensive initial and ongoing assessments of patient strengths and needs, including HIV medical status, insurance coverage, financial status, adherence to appointments and medications, behavioral health and substance use, oral health, nutrition, transportation, and other psychosocial needs.
• Maintain knowledge of internal and community resources, while developing a referral database, submitting referrals, and providing follow-up to ensure patients are connected to appropriate services and remain engaged in care.
• Development of comprehensive care plans and monitoring patient progress towards meeting the collaboratively developed goals of care.
• Maintain patient files, both physical and digital, in accordance with the standards established by PrimeCare Community Health (PrimeCare) and the AIDS Foundation of Chicago (AFC).
• Work closely with the medical and/or interdisciplinary team, including, but not limited to, medical providers, hospitals, and insurance companies, to provide integrative care to patients with HIV.
• May participate in outreach services, including presentations, trainings, and development projects, as needed.

Required Skills or Abilities

• Effective, concise verbal and written communication with a diverse set of professionals from multiple disciplines.
• Ability to thoroughly assess and analyze materials, especially application forms and related documents.
• Highly detail-oriented, strong attention to detail, and extremely sensitive to deadlines and timelines.
• Demonstrate respect, appreciation, inclusion, and sensitivity for the cultural, diversity, gender differences, and sexual orientation of patients and co-workers.
• Ability to work flexible and extended hours and travel between sites and/or community-based locations, as needed.

Qualifications, Knowledge, Experience, or Licensure

• Demonstrated knowledge AND at least six (6) years of work experience OR one of the following education requirements (NOTE: degree not required if work experience meets the same level of education):
  • Associate’s degree in human services, social science or health education PLUS four (4) years of case management experience, or
  • Bachelor’s degree in social work, human services, social science, or health education, or
• Prior experience working with individuals living with HIV/AIDS strongly preferred.
• 3-5 years of experience in a healthcare or medical setting, preferably in a Federally Qualified Health Center strongly preferred.
• Working knowledge of and experience with Electronic Health Record (EHR), and MS office applications.
• Bilingual English/Spanish preferred, but not required.

Benefits

• 27 days of PTO each year, accrued each pay period
• 3 personal days
• 1 floating holiday
• 8 paid holidays
• Medical/Dental/Vision coverage available the 1st of the month following 30 days
• Company-paid life, short-term disability, and long-term disability coverage
• Discretionary 403(b) match and profit sharing after meeting service requirements
• Flexible spending accounts
• Accident & critical illness coverage
• Pet insurance

Salary

All wages are based on relevant years of experience and/or licensure. The minimum rate is the wage that an individual who has no relevant experience earns. No individual will begin employment earning more than the maximum wage listed, which is expected to occur with 10 or more years of relevant experience.

PrimeCare Health is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants*. T**herefore, PrimeCare does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age,*religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status.