SA 58 Customer Deployment Support Specialist

Position Overview

Our client is a disruptive, high growth gold platform, which pays interest to savers, finances qualified businesses, and provides a liquid marketplace for gold leases and bonds. We are seeking a customer-focused and technically skilled Customer Deployment Support Specialist to support client deployments, product installations, and ongoing customer operations. The ideal candidate is a proactive problem solver who is comfortable working independently, managing multiple priorities, troubleshooting technical issues, and interacting directly with customers. This is an in-office position and requires approximately 25% travel, with occasional international travel as business needs require. This position reports to the VP of Asset Assureance.

Core Responsibilities

· Monitor remote CCTV installations at client sites and support related deployment activities.

· Monitor client operations, including stock-takes, system uptime, and other relevant operational data points.

· Serve as the first point of contact for customer calls and support tickets, providing timely and professional follow-up.

· Field, triage, log, track, and resolve customer issues; escalate higher-level requests as appropriate.

· Consistent follow- with customers.

· Analyze technical requirements.

· Provide technical support across company products and services and analyze customer technical requirements.

· Gather customer feedback and identify opportunities for product and process improvements.

· Set up and configure production systems and prepare hardware for customer use.

· Prepare and import customer data for new and existing customers.

· Perform product demonstrations for customers and prospective customers as needed.

· Conduct hardware testing and validation, as well as software testing and quality assurance.

· Handle and ship client orders, product returns, replacements, and related equipment.

· Perform physical inventory audits and reporting at client sites using company tools.

· Travel to customer locations, industry events, trade shows, and training as required.

· Perform other duties as assigned.

· Other duties as assigned.

Qualifications

· Associate degree or equivalent combination of education and relevant experience required; bachelor's degree preferred.

· 2+ years of experience in customer support, product support, technical support, or a similar customer-facing role.

· Ability to work independently with minimal direction while demonstrating initiative and sound judgment.

· Excellent interpersonal, customer service, written, and verbal communication skills.

· Strong analytical and problem-solving abilities with the ability to effectively prioritize and manage multiple customer requests and projects.

· Comfortable troubleshooting technical hardware and software issues and supporting product deployments.

· Ability and willingness to travel approximately 25%, including occasional international travel.

· Physical inventory auditing and reporting experience is a plus.

· Experience in the jewelry, precious metals, or a related industry is a plus.

· Supervisory or team-lead experience is a plus.

Compensation & Benefits

· Competitive salary commensurate with experience

· Flexible paid time off

· Healthcare benefits

· Stock Options

· 401k

Pay: $65,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Application Question(s):

• Do you have experience in RFIT technology?
• Did you read the salary range?
• Do you have experience in inventory?

Willingness to travel:

• 25% (Preferred)

Work Location: In person