SAAS Backup- Technical Support Engineer- L1

Roles and Responsibility

• Provide technical support and troubleshooting for SAAS backup solutions.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Develop and maintain documentation of technical procedures and solutions.
• Analyze and resolve technical problems efficiently.
• Communicate effectively with customers and internal stakeholders.
• Stay updated with new technologies and industry trends.

Job Requirements

• Strong understanding of SAAS backup solutions and technical support principles.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong communication and interpersonal skills.
• Experience with technical documentation and collaboration tools.
• Familiarity with industry-standard protocols and technologies.
• Commvault Cloud: Backup & Recovery, Cloud Replication, Disaster Recovery, Endpoint Protection, VM Protection, SaaS Protection, Dynamics 365 Protection, Security & Threat Analysis
• Microsoft 365: Exchange Online, SharePoint, OneDrive for Business