Saas

Company Description WCA GLOBAL™ supports small and medium-sized enterprises in implementing ISO quality systems and ethical business practices across an international network. The organization guides businesses through compliance and accredited quality management to help them deliver trusted products and services. Its work emphasizes fair trade, consumer rights, and responsible business conduct. Team members contribute to building robust, standards-based frameworks that strengthen client credibility and operational performance. Joining WCA GLOBAL™ offers the opportunity to work with diverse organizations committed to quality and integrity.

Role Description This is a part-time, remote SaaS-focused role supporting WCA GLOBAL™ in delivering technology-enabled quality and compliance solutions to clients. On a day-to-day basis, the role involves configuring and maintaining SaaS platforms used for ISO quality system management, assisting clients with onboarding and training, and responding to user inquiries and support tickets. The role includes collaborating with consulting and compliance teams to translate business and regulatory requirements into clear SaaS workflows, dashboards, and reports. The individual will help document processes, update knowledge bases, and gather feedback to improve usability and performance. Regular responsibilities may also include basic data analysis, monitoring system performance, and coordinating with technical teams when issues or enhancements are identified.

Qualifications

• Experience working with SaaS platforms, including user configuration, basic administration, and client support.
• Understanding of quality management principles, ISO standards, or compliance frameworks (experience with SMEs is an advantage).
• Strong analytical and problem-solving skills, with the ability to translate business needs into system requirements and workflows.
• Clear written and verbal communication skills for explaining technical and process-related concepts to non-technical audiences.
• Ability to work independently in a remote setting, manage part-time schedules, and prioritize multiple client or internal requests.
• Proficiency with common productivity and collaboration tools (e.g., spreadsheets, documentation platforms, ticketing or CRM systems).
• Prior experience in SaaS customer success, implementation, or product operations is beneficial.
• Bachelor’s degree in a relevant field (such as Information Systems, Business, Quality Management, or equivalent experience) is preferred but not required.