Saas Project Coordinator

SaaS Project Coordinator (Client Delivery & Implementation)

Join Outsourcey and help shape the future of work! We are on a mission to revolutionize global talent expansion by connecting forward-thinking businesses with dedicated, high-performing teams in the Philippines. We are currently seeking a highly organized and tech-savvy SaaS Project Coordinator to drive project delivery for a premium customer experience (CX) and technology consulting client based in Australia and New Zealand.

If you are passionate about cloud technology, thrive in a fast-paced environment, and love guiding clients to success, this is your opportunity to elevate your career.

What You Will Do

As a SaaS Project Coordinator, you will partner closely with the Service Delivery Manager to ensure that customer implementations (focusing on platforms like Zendesk and HubSpot) are delivered on time, within scope, and above expectations.

Project Delivery & Coordination

• Manage the full lifecycle of customer software projects, from pre-sales scope definition and initiation through to successful completion.
• Build and maintain comprehensive project plans, schedules, and status reports using agile project delivery tools.
• Monitor milestones and KPIs, providing regular, transparent updates to both internal and external stakeholders.

Customer Engagement & Stakeholder Management

• Act as the primary day-to-day point of contact for customer coordination, building strong, trust-based relationships.
• Translate complex technical concepts into clear, understandable action items for non-technical client audiences.
• Ensure customers are positioned to maximize the return on their Zendesk and/or HubSpot investments.

Risk Management & Cross-Functional Collaboration

• Proactively identify, document, and escalate project risks, collaborating with the team to develop effective mitigation plans.
• Enforce strict quality assurance standards to ensure all project documentation is complete and accurate.
• Bridge the gap between Sales, Consulting, Finance, and Service Delivery teams to ensure all project dependencies are seamlessly managed.

What You Bring to the Table

Core Qualifications & Mindset

• Experience: Entry-level to intermediate experience (1–3 years) in project coordination, project management, or a closely related client-delivery role.
• Tech Acumen: Strong understanding of Software-as-a-Service (SaaS) environments and a proven ability to learn new systems quickly.
• Communication: Exceptional verbal and written English communication skills, with the ability to confidently present updates and align cross-functional teams.
• Organization: Elite time-management skills, high attention to detail, and the ability to juggle multiple shifting priorities without dropping the ball.
• Attitude: A customer-centric, goal-oriented professional with high energy, enthusiasm, and a highly coachable mindset.

Bonus Points (Nice to Have)

• Hands-on knowledge of Zendesk and/or HubSpot .
• Experience using Asana (or similar project management tools) and exposure to Agile delivery methodologies.
• Background in customer service, CX, or BPO contact center environments supporting global/ANZ accounts.
• A Bachelor’s degree in Business, Information Technology, or a related field.
• Project Management certifications (e.g., CAPM, PMP, Scrum Master) or current progress toward one.

Why Join Us?

• Competitive Compensation: Attractive salary package tailored to your experience.
• Impactful Work: Step away from standard administrative tasks and take on a pivotal role driving technology transformations for major global brands.
• Expert Mentorship: Work closely with a team of industry leaders who have successfully scaled BPOs and enterprise tech consultancies.
• Career Trajectory: Uncapped professional growth and development opportunities in the fast-growing CX technology space.

Ready to do great things together? Attach your CV and apply today for a confidential chat!