SaaS Technical Lead

About the role

The SaaS Technical Lead owns the operations, governance, reliability, and continuous improvement of StarHub’s shared enterprise software platforms. The role ensures these mission-critical platforms are secure, reliable, compliant, and cost-effective, while driving automation, observability, and operational excellence. The role also supports platform modernization initiatives, including migration from on-premise environments to AWS Cloud.

Key responsibilities

• Lead and mentor junior SaaS/Platform Engineers in the support and operations of enterprise software platforms
• Own day-to-day platform operations, ensuring availability, reliability, performance, patching, upgrades, configuration, and SLA management
• Establish and maintain security, access control, RBAC, compliance, audit readiness, and DR standards across enterprise SaaS platforms
• Lead automation, monitoring, observability, and continuous improvement initiatives to reduce manual effort and incidents
• Support legacy system migration from On-Premise to AWS Cloud, including migration planning, architecture review, security hardening, data migration, testing, and post-migration stabilization
• Manage major upgrades, platform migrations, DR testing, vulnerability remediation, incident response, RCA, and problem management
• Administer observability platforms and integrations, including Splunk and Dynatrace
• Manage vendors, support contracts, licensing, escalations, performance, and roadmap alignment
• Maintain comprehensive technical documentation, runbooks, DR procedures, and support playbooks
• Collaborate with Architecture, Security, Compliance, Procurement, Shared Services, and Business stakeholders to align platform roadmap and operational priorities

Requirements

• 8+ years of experience in enterprise platform engineering, SaaS operations, IT infrastructure, or enterprise application support
• Experience managing mission-critical enterprise SaaS and/or on-premise platforms, preferably in medium-to-large or regulated environments
• Experience supporting hybrid/cloud environments and on-premise to cloud migration initiatives
• Hands-on experience in RBAC/access control, ITIL processes, monitoring & observability, and automation scripting (Python, Bash, or PowerShell)
• Good understanding of AWS cloud fundamentals, including EC2, RDS, IAM, VPC, backup and disaster recovery
• Experience in vendor management, escalations, software licensing, and enterprise support contracts
• Strong knowledge of security, governance, and compliance, preferably MAS-TRM and CSA standards
• Proven track record in platform upgrades, migrations, modernization, and service improvement, with focus on availability, MTTR, and operational maturity
• Experience leading or mentoring junior engineers and driving standardization across multiple enterprise platforms
• ITIL, AWS/Azure, or relevant vendor certifications will be an added advantage