SACM Analyst

Job highlights

• Summary: Service Asset and Configuration Management (SACM) is the process responsible for ensuring that the assets required to deliver services are properly controlled,and that accurate and reliable information about those assets is available when and where it is needed

Summary:
Service Asset and Configuration Management (SACM) is the process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed
An effective approach to service asset management helps identify savings and allows WTW to be better prepared for audits with enhanced visibility into asset utilization
SACM is integral to the service management processes and the role of the SACM Data Analyst is to drive and ensure SACM approaches align within WTW
This includes:
Managing a more automated and integrated model linked with financial data
Identifying operational cost savings possible with delivery of a consolidated approach across all SACM elements
Supporting improved integrated solutions with service delivery model
Supporting integration with financial information to drive cost savings or provide insights to procurement negations related to audits / software license renewals
It will support a consolidated approach across all SACM elements that will support the current strategy to drive centrally provisioning and request fulfilment across WTW for approved & unapproved software
Role:
Collect and maintain accurate asset (hardware, software and virtual) information in the SACM tool and CMDB
Develop, run and distribute reports for software compliance, inventory, and financial data
Work with Procurement to ensure all legacy and new software entitlements are captured and added to the SACM tool
Maintain automated discovery tools and complete manual data entry to ensure a complete CMDB
Assist in the development and improvement of SACM policies, processes, and procedures
Identify and drive license optimization opportunities
Govern our SACM data ownership framework
Assist in external vendor audits
Manage SACM response for annual SOC II compliance audit
Respond to SACM requests for client audits