Safer Community Support Officer (SCSO)

Location: Norwich

Reporting to: NSOR Supervisor / Site Security Manager

Hours: 08:00 - 20:00

SIA Licence Required

Role Purpose

To provide a visible, proactive security presence across designated operational areas, supporting the reduction of crime and anti-social behaviour while maintaining a safe and welcoming environment for colleagues, visitors, and the wider community.

Key ResponsibilitiesOperational Duties and Patrolling

Liaise with the National Security Operations Room (NSOR) at the start, during, and end of shifts.

Always maintain effective communication while on duty.

Ensure all equipment is issued, used, and recorded correctly.

Report incidents and activity in a timely and accurate manner.

Work flexibly in line with operational requirements.

Maintain a visible presence to deter crime and provide reassurance.

Conduct regular patrols across assigned areas.

Adapt patrol activity based on operational needs and priorities.

Provide support and escorts where required.

Incident Response

Respond to incidents in line with procedures.

Escalate to emergency services where appropriate.

Always prioritise personal and public safety.

Complete reports following incidents.

Security Support & Engagement

Support wider security operations as required.

Respond to management or NSOR requests.

Engage professionally with colleagues, visitors, and members of the public.

Provide a helpful, approachable, and customer-focused service.

Intelligence & Reporting

Identify and report suspicious behaviour and emerging risks.

Contribute to a wider understanding of trends and issues.

Compliance & Safety

Follow all policies, procedures, and legal requirements.

Use issued equipment (including body-worn cameras) appropriately.

Report hazards, faults, and safety concerns.

Provide first aid if trained.

Person SpecificationEssential

SIA Door Supervisor Licence

Strong communication and interpersonal skills

Ability to remain calm and make sound decisions.

Reliable, professional, and proactive

Ability to work independently and as part of a team.

Right to work in the UK with a 5-year checkable history

Desirable

Previous security or community safety experience

First Aid qualification

Full UK driving licence.

Key Expectations

Maintain high standards of professionalism and conduct.

Follow operational procedures at all times.

Prioritise safety and act responsibly in all situations.