Safety & Security Agent

Main Accountabilities

• Support the coordination of safe and secure flight turnarounds.
• Screen passengers, baggage, cargo, and other property using approved security procedures and equipment.
• Control and monitor access to secure and restricted areas of the airport.
• Verify identification, credentials, and travel documents as required.
• Monitor assigned security areas and report suspicious activity or potential security concerns.
• Conduct routine patrols of terminals, gates, ramp areas, aircraft, and other assigned locations.
• Respond promptly and professionally to security incidents, alarms, and emergencies.
• Enforce airport security requirements and company policies and procedures.
• Maintain a high level of vigilance while providing professional customer service.
• Complete security, incident, and other required reports accurately and promptly.
• Coordinate with airport authorities, law enforcement, airline representatives, and other authorized personnel as required.
• Actively participate in the company’s Safety Management System (SMS).
• Perform other duties as assigned.

Safety, Security, and Compliance

All employees have a responsibility and duty while at work to:

• Take reasonable care for their own health and safety and the health and safety of others who may be affected by their actions or omissions.
• Follow applicable aviation safety and security standards and promote a strong safety and security culture.
• Cooperate with managers and supervisors to support compliance with applicable legal, regulatory, and company requirements.
• Never intentionally or recklessly interfere with or misuse equipment or resources provided for health, safety, security, or welfare purposes.
• Immediately report any work condition, equipment, activity, or behavior that may present a serious or immediate safety or security concern.
• Report hazards, near misses, incidents, accidents, and other dangerous occurrences in accordance with company procedures.
• Perform assigned duties in accordance with provided training, procedures, and workplace health and safety requirements.
• Understand and comply with company health, safety, and security policies.
• Attend required training courses and maintain applicable qualifications and credentials.

Qualifications and Experience

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Ability to successfully complete required background checks and obtain and maintain applicable airport/security credentials.
• Previous security, aviation, law enforcement, or military experience preferred, but not required.
• Basic computer skills for completing reports and using applicable monitoring or security systems.
• Valid driver’s license if required for the position.

Skills and Other Requirements

• Ability to work collaboratively with employees, management, airline representatives, airport personnel, law enforcement, and other service providers.
• Strong commitment to safety, security, professionalism, and customer service.
• Ability to handle sensitive and confidential information appropriately.
• Strong customer service and interpersonal skills.
• Strong organizational and time-management skills.
• High attention to detail and situational awareness.
• Ability to remain calm and professional under pressure.
• Effective problem-solving and conflict-resolution skills.
• Dependable, punctual, and flexible with scheduling.
• Ability to communicate effectively with passengers, guests, coworkers, and other individuals from diverse backgrounds.

Physical Requirements

• Ability to stand and walk for extended periods, including shifts of up to 8–10 hours.
• Ability to frequently bend, stoop, kneel, and reach.
• Ability to lift, carry, push, and pull up to 30 pounds.
• Ability to perform repetitive security, inspection, monitoring, and documentation tasks.
• Ability to work in airport terminal, gate, ramp, aircraft, and other operational environments as assigned.
• Ability to work in environments with varying noise levels and weather conditions, depending on assignment.

Work Environment and Schedule

• Fast-paced, safety- and security-focused airport environment.
• Requires constant awareness and attention to surrounding activity.
• Must be flexible to work mornings, evenings, overnight shifts, weekends, holidays, and overtime as operationally required.
• Must comply with all applicable company, airport, airline, safety, security, and customer-service standards.