Safety and Security Supervisor

General Job Responsibilities

• Supervise and coordinate the daily activities of the Safety and Security team to ensure effective protection of guests, employees, facilities, and assets.
• Implement and enforce hotel safety, security, and loss prevention policies, procedures, and standards.
• Monitor security operations, including patrols, access control, CCTV surveillance, and incident response.
• Ensure compliance with applicable laws, regulations, and industry standards, including the Occupational Safety and Health Standards (OSH), Fire Code of the Philippines, and other relevant government requirements.
• Lead emergency preparedness initiatives by coordinating fire drills, evacuation procedures, disaster response, and business continuity activities.
• Investigate security incidents, accidents, injuries, thefts, property damage, and policy violations, and prepare accurate reports with recommendations for corrective and preventive actions.
• Conduct regular safety and security inspections to identify potential hazards, security vulnerabilities, and operational risks, and ensure timely implementation of corrective measures.
• Coordinate with local government agencies, including the Bureau of Fire Protection (BFP), Philippine National Police (PNP), emergency medical responders, and other regulatory bodies as necessary.
• Ensure the operational readiness and proper maintenance of security equipment, CCTV systems, fire protection equipment, emergency communication devices, and other safety-related facilities.
• Monitor and manage contractor, supplier, visitor, and vehicle access to hotel premises in accordance with established security protocols.
• Supervise the administration of lost-and-found procedures, key control systems, visitor management, and access authorization processes.
• Provide leadership, coaching, training, and performance management to security personnel to promote professionalism, accountability, and continuous improvement.
• Promote workplace safety awareness by conducting safety orientations, toolbox meetings, and employee training programs on emergency response and security protocols.
• Prepare and submit daily, weekly, and monthly operational reports, incident reports, security assessments, and other management reports in a timely manner.
• Assist management in developing and implementing risk management, crisis management, and business continuity plans to minimize operational disruptions.
• Support hotel operations during VIP visits, major events, conferences, and other activities requiring enhanced security coordination.
• Foster a service-oriented approach by balancing effective security measures with the delivery of exceptional guest service.
• Perform other duties and responsibilities that may be assigned by Management from time to time in support of hotel operations and organizational objectives.