Sailing School Customer Service Representative

Sailing School Customer Service & Sales Representative

Modern Sailing Berkeley is part of the Modern Sailing School and Club. The largest sailing school in the San Francisco Bay Area, offering both public and private sailing opportunities to new and old sailors alike. We have been teaching adults how to sail on the San Francisco Bay and internationally since 1983. Our passionate and professional staff provides the highest level of instruction on the San Francisco Bay and California Coast. Modern Sailing School also leads hosted sails, team building events, global destination sailing trips, and has an active recreational racing program.

We are seeking an energetic customer service-oriented individual to join our team. If you are passionate about sailing and want help people realize their cruising dreams near and far, come join our team!

You must have excellent written and oral communication skills, a positive attitude, and the ability to work effectively in a highly dynamic environment. If this sounds like you, please send your resume and cover letter to us through Indeed.

The Customer Service & Sales Representative’s job is to:

· Help Modern Sailing’s potential clients find the product offering that meets their goals and needs

· Provide a welcoming and supportive environment for the members of Modern’s Sailing Club

· Ensure Modern Sailing students and clients have a wonderful on-the-water experience

Roles and Responsibilities

1. Assisting potential clients, members, and boat owners. Examples include:

· Charter bookings for members

· Course, clinic, and other On-the-water (OTW) program sales

· Membership inquiries and sales

· Hosted sails (skippered charter) sales and scheduling

· Client requests can come in via phone, email, or walk-ins

2. Maintaining accurate records of all client communication, sales and transactions. Including:

· Checking in all clients who participate in MSC Programs

· Maintaining the Client Profile and Contact Log in Mindbody (the online Client Service Software System) to ensure client records are accurate

· Keeping inventory records of merchandise sold and replenished

3. Assisting in Sales and Marketing or client special activities. (eg. Member Mixers, Boat Show and other Sales Events, Program Info Sessions, Corporate Regatta Challenge Events)

4. Participate in general duties typical in an office environment such as opening and closing the office maintaining a clean and attractive workspace, greeting clients at the door, answering phones and customer service emails etc.

Skills Required

• Excellent customer service skills. Client-centric positive attitude. A genuine desire to help people meet their goals

• Demonstrate attention to detail

• Good organizational skills and ability to multi-task

• Strong computer skills. Experience with MS Outlook, etc.

• Previous experience with Mindbody is an asset. Ability to learn the program is critical.

• Team-player. Willing to step into other areas of the company and operation wherever help is needed. Support other members of the organization and become a successful team member.

• Flexible. Able to deal with a changing environment.

• Strong written communication skills: Able to write and edit internal and external documents

• Strong oral communication skills: Listens well and has good verbal skills with customers, team members and management

• General knowledge of sailboats or powerboats in some capacity is desired, however not required. Enthusiasm to learn about boats and to take sailing lessons will be as beneficial to you as it is to us.

Time and Location Expectation

This is a minimum four day a week, 8 hours a day role, Friday, Saturday, Sunday, Monday. Willing to consider a five day week for the right candidate, and if business picks up we may ask for the additional day

The job is in Sausalito at the Modern Sailing location: 400 Harbor Drive, Suite D, Sausalito California.

Compensation and other benefits

This is an hourly position and the compensation range is $22-$25 /hour depending on experience and relevant qualifications.

The job begins with a 3-week in-depth training period.

After their initial 3-months of employment, team members are eligible for complimentary sailing classes and benefits including options for health care and 401K.

Pay: $22.00 - $25.00 per hour

Benefits:

• On-the-job training
• Paid time off

Work Location: In person