SailPoint Operations Engineer

Description

Key Responsibilities

1. Application Onboarding Integration

• Actively participate in onboarding new applications into the SailPoint IdentityIQ platform.
• Collaborate with application owners and stakeholders to ensure smooth integration and alignment with IAM standards.
• Design and develop end-to-end identity lifecycle integrations (Joiner-Mover-Leaver processes).
• Automate identity provisioning and de-provisioning workflows to eliminate manual intervention.

2. IDAM Platform Operations Support

• Work closely with the IDAM team to implement:
  • Enhancements and new features
  • Application upgrades and patching
  • Bug fixes and performance improvements
  • Certificate management
• Perform daily operational support of the SailPoint IIQ platform to ensure system stability and availability.
• Monitor system health, job executions, connectors, and access provisioning processes.

3. Troubleshooting Incident Management

• Provide escalation support for complex application and system issues within the IAM domain.
• Conduct detailed troubleshooting of provisioning failures, aggregation issues, and connector errors.
• Perform root cause analysis (RCA) and implement permanent fixes for recurring issues.
• Collaborate with cross-functional teams to resolve production incidents efficiently.

4. Identity Goverce Security Compliance

• Ensure adherence to identity goverce best practices and organizational security standards.
• Support access certification campaigns, policy enforcement, and audit activities.
• Maintain role-based access control (RBAC) models and compliance reporting.

5. Operational Monitoring Problem Management

• Partner with the Operations team to perform continuous service monitoring of the IDAM infrastructure.
• Ensure security, integrity, and high availability of IAM systems.
• Drive problem management initiatives by identifying trends and reducing incident recurrence.
• Maintain operational documentation and standard operating procedures (SOPs).

6. Collaboration Stakeholder Engagement

• Work closely with application owners, developers, and infrastructure teams.
• Enable seamless onboarding and offboarding of applications within the IDAM ecosystem.
• Provide technical guidance and direction for IAM-related initiatives and integrations.
• Contribute to automation initiatives to optimize operational efficiency.
• Maintain operational documentation and standard operating procedures (SOPs).

7. Service Request Management Role Maintece

• Handle service requests (SRs) related to identity and access management through ticketing tools (e.g., ServiceNow).
• Perform role maintece activities, including creation, modification, and decommissioning of roles in SailPoint IIQ.
• Ensure role definitions align with business requirements, RBAC models, and compliance standards.
• Validate and implement access changes while maintaining audit trails and approval workflows.
• Collaborate with application owners and business teams to review and optimize role structures.
• Support periodic role reviews and certification campaigns to ensure access accuracy and goverce.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.