SAINT LAURENT - Client Advisor & Store Admin - Selfridges

Summary

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewellery, scarves, ties and eyewear.

Job Description

ROLE

As Client Advisor & Store Administrator, you will play a key role in balancing both front-of-house and back-of-house responsibilities, dedicating approximately 50% of your time to store administration and 50% to client advisory. You will be supporting back-office operations and setting best practices across the stores . Fr om managing client after-sales to overseeing administrative processes, your role is essential in creating an efficient store environment and delivering a seamless, high-quality client experience. By combining operational excellence with a strong client-centric approach, you contribute to a seamless store environment, ensuring both business efficiency and the highest standards of service in line with the Saint Laurent brand.

CLIENT ADVISOR

• Provide an outstanding client and after-sale service to all visitors and clients

• Show passion in connecting and reconnecting with clients, putting them at the centre , identifying their needs and anticipating their future requests waiting for

• Cultivate a robust client portfolio to secure a proactive and growing business

• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach

• Know how to create personalised, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture

• Show a transparent and genuine attitude with the client and create a unique connection with them

• Communicate in a professional and authentic way, with clients and colleagues

• Effectively use all the available tools to optimize business opportunities

• Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit

• Adhere to all company policies and operational procedures and follow them

STORE ADMIN

• Ensure thorough aftersales tickets /liaise with the front of house teams to deliver best in class client experience

• Oversee the full sales process, including pre- and post-sale procedures, shipments, and transfers

• Provide exceptional customer and after-sales service, including management of product repairs and aftercare processes

• Build and maintain strong relationships with clients, team members, and store leadership.

• Support in end-of-day reconciliations

• Support the Store Director with ad-hoc administrative projects

PROFILE

• At least 4-6 successful years of experience in a retail and/or back-office environment

• High attention to detail, priority management and organizational skills

• Excellent interpersonal skills

• At ease with using tools and applications, learns fast with new technologies

• Motivation to work in a fast-paced environment, able to multitask & prioritize

• Proactive, enthusiastic, & with a problem-solving attitude

• Have personal taste and passion for the fashion culture, like to create personalized looks

• Have a natural business mindset and an entrepreneurial spirit

• Adaptable, responsive and team orientated

• Highly competent using Word and Excel

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates

Job Type

Regular

Start Date

2026-09-30

Schedule

Full time

Organization

Yves Saint Laurent UK Ltd