Sale Coordinator

1. Send rate inquiries to transportation providers, customs brokers, warehouses and other suppliers, and summarize the rates, terms and quotation validity periods received.
2. Assist in preparing customer quotations and follow up on internal approval and customer confirmation.
3. Conduct preliminary checks of supplier invoices, internal billing statements, actual costs and customer charges. Identify discrepancies in amounts, currencies and charge items for the supervisor’s review.
4. Compile additional charges incurred during operations, collect supporting invoices and evidence, prepare billing details, and follow up on customer confirmation.
5. Request monthly customer statements with Finance dept, reconcile invoices, payment records and outstanding balances, and follow up on confirmation by both parties.
6. Provide customers with supplementary customs clearance documents, payment receipts and other business documents as instructed, and maintain records of document submission.
7. Record customers’ daily inquiries and coordinate with relevant departments or suppliers to follow up on shipment, customs clearance, delivery, billing and documentation status.
8. Update tracking records for inquiries, quotations, shipments, customs clearance, deliveries, billing, reconciliation and collections, and remind responsible personnel of pending or overdue matters.
9. Accurately communicate customer instructions, supplier responses, charge confirmations and relevant documents to CS team, finance team and customs clearance teams, and follow up on the results.

Perform data entry, data consolidation, document scanning and other routine operational support tasks assigned by the supervisor.