Sale Support

About the role

This role involves managing the complete sales process, from tracking and pipeline management through to post-sales support and customer relationship management. You will handle order processing, contract management, shipment coordination, and ensure timely customer payments while supporting business development across functions.

We are looking for a Sales Support / Sales Coordinator to join our team in a Trading & Import-Export business.

Key Responsibilities

• Track the sales process and manage the sales pipeline from order placement through delivery
• Handle and respond to customer inquiries, requests, and post-sales claims
• Maintain accurate customer information and sales records
• Manage customer orders, including verifying item codes, quantities, and processing purchase orders
• Coordinate and manage contract processes with customers
• Coordinate import and export shipments, monitor shipment status, and follow up to ensure smooth and timely delivery
• Coordinate sample requests and shipments between factories and customers
• Work closely with Sales, Sourcing, Fulfillment, Logistics, and other functions to support Business Development and resolve related issues
• Follow up with customers on outstanding payments and ensure payments are received on time
• Prepare and maintain relevant sales and order documentation
• Perform other duties as assigned by management

About You

• Bachelor's degree in Business Administration, Accounting, Logistics, International Business, or a related field
• Previous experience in Sales Support, Sales Coordinator, Sales Assistant, or a similar role is an advantage
• Familiar with trading, import and export, and order fulfillment processes
• Good communication, coordination, and organizational skills
• English speaking; ability to speak Chinese is preferred
• Proficient in Microsoft Office, particularly Word, Excel, and PowerPoint
• Able to work independently and coordinate effectively with cross-functional teams
• Detail-oriented, flexible, proactive, and sociable
• Able to work effectively under pressure and manage multiple tasks

Location: Emporium Tower , BTS Phromphong
Working Hours: Mon - Fri 9.00 - 18.00