Sale Support Specialist

Position Title: Sales Support Specialist
Location: Fully Remote
Employment Type: Full-Time
Department: Customer Success
Reports To: Customer Success Team Leader
Industry: E-commerce and Supply of Safety Tools and Equipment

Position Summary

The Sales Support Specialist provides day-to-day administrative and operational support to the Account Management and Business Development teams. The role ensures that quotes, orders, and customer enquiries are processed accurately, efficiently, and without unnecessary delays.

This position involves managing a high volume of correspondence and working closely with customers, suppliers, and Sales Representatives. The successful candidate must have strong attention to detail, excellent communication skills, and the ability to confidently manage multiple priorities in a fast-paced environment.

Key ResponsibilitiesQuote & Order Management

• Prepare, process, and follow up on customer quotes and sales orders in Odoo, in accordance with company guidelines, approved pricing structures, and required timeframes.
• Verify pricing, stock availability, product information, freight requirements, and customer details before processing orders.
• Monitor outstanding quotes and orders and provide timely updates to Sales Representatives and customers.
• Ensure all relevant information is accurately documented in Odoo and other required systems.

Sales Team Support

• Assist Account Managers and Business Development Executives (BDEs) with customer enquiries, pricing requests, order updates, sales opportunity follow-ups, and general sales administration.
• Provide customer information, order history, and product availability to support customer conversations.
• Manage and prioritise email inboxes, ensuring requests are actioned or appropriately allocated.
• Respond to calls and requests from the Sales team via Microsoft Teams within agreed service levels.

Customer & Supplier Communication

• Act as a key point of contact for customers regarding quotes, orders, and product status, where appropriate.
• Make outbound calls to suppliers to obtain information, provide updates, and follow up on outstanding matters.
• Contact suppliers to confirm stock availability, pricing, lead times, product information, and order details.

Coordination & Escalation

• Coordinate with Customer Success, Operations, Warehouse, Signage, and other departments to resolve order-related issues and keep orders moving.
• Identify and escalate urgent issues, delays, complaints, complex matters, or potential opportunities to the appropriate Account Manager, BDE, or department.
• Proactively communicate when tasks are delayed or require assistance from another department.

Remote Work

• Maintain regular communication with Sales and internal teams through Microsoft Teams, email, and other company systems.
• Complete a daily end-of-shift debrief outlining completed tasks, outstanding priorities, and items requiring follow-up.

Requirements & Skills

• Previous experience in sales support, sales administration, customer service, or a similar role.
• Strong written and verbal English communication skills. Fluency in English is highly desirable.
• Confident and professional phone manner when communicating with customers and suppliers.
• Strong attention to detail, particularly when handling pricing, quotes, orders, and customer information.
• Strong organisational and time-management skills, with the ability to manage competing priorities and work independently without constant supervision.
• CRM experience is preferred. Experience with HubSpot and/or Odoo is highly regarded but not essential, as training can be provided.
• Good working knowledge of Microsoft 365, including Outlook, Excel, and Teams.

WHAT WE OFFER

• Competitive salary package (commensurate with experience)
• HMO coverage plus 1 free dependent on your Day 1
• An Annual Performance Review with a Salary Increase
• Equipment will be provided
• Day shift schedule
• Fixed weekends off
• 20 annual leaves to be used on your discretion
• We promote work life balance

Interested? Please send your CV to [email protected] and visit our website at https://dien.com.ph/