Sales Account Manager

Position Summary

J&T Express is seeking a proactive and detail-oriented Sales Account Manager to join our growing Commercial team. In this role, you will be responsible for managing and strengthening relationships with key e-commerce platform accounts and business partners. Rather than traditional face-to-face sales, this position focuses on account management, operational coordination, and ensuring smooth collaboration between J&T Express and major online marketplaces. You will act as the primary point of contact for assigned accounts, working closely with internal departments to optimize logistics performance, resolve operational issues, and identify opportunities to improve service quality and business growth. Suitable candidates who have a driver’s license and can travel between North Paramatta and Villawood are encouraged to apply.

Core Responsibilities

• Manage and maintain relationships with assigned e-commerce platform accounts and key business partners.
• Monitor daily account performance, shipment volumes, service levels, and operational KPIs.
• Coordinate with internal Operations, Customer Service, Finance, and IT teams to ensure seamless execution of logistics services.
• Respond to client enquiries and resolve account-related issues in a timely and professional manner.
• Analyse business performance data and prepare regular reports for internal stakeholders and clients.
• Identify opportunities to grow shipment volume and strengthen long-term partnerships with existing accounts.
• Support the onboarding of new business partners and assist with account implementation processes.
• Ensure client requirements and contractual obligations are met while maintaining high service standards.
• Participate in business reviews and contribute recommendations to improve operational efficiency and customer satisfaction.
• Maintain accurate account records and documentation within the company's CRM and internal systems.
• Ad hoc duties and responsibilities as required by management.

About You

• Previous experience in Account Management, Sales Support, Business Development, Customer Success, or Logistics is highly regarded.
• Strong communication and relationship management skills.
• Excellent organisational skills with the ability to manage multiple accounts simultaneously.
• Analytical mindset with experience interpreting reports and performance data.
• Proficient in Microsoft Excel and Microsoft Office Suite.
• Ability to collaborate effectively across multiple internal departments.
• Self-motivated, adaptable, and capable of working in a fast-paced environment.
• Experience within the logistics, courier, freight, or e-commerce industry is advantageous.
• Possessing a driver’s license and being willing to drive is a bonus.

What You’ll Bring

• Strong problem-solving and critical thinking abilities.
• Excellent attention to detail.
• Commercial awareness and customer-focused mindset.
• Ability to build long-term business relationships.
• Effective negotiation and stakeholder management skills.
• Ability to prioritise competing tasks and meet deadlines.

Why Join J&T Express?

• Be part of one of the fastest-growing logistics and e-commerce delivery companies globally.
• Work with leading e-commerce platforms and major commercial partners.
• Career development and growth opportunities within a rapidly expanding organisation.
• Collaborative and supportive working environment.