Sales Account Manager

Sales Account Manager

Location: Singapore
Department: Sales
Reports To: General Manager - Sales
Employment Type: Full-Time

About the Role

We are seeking a dynamic and results-driven Sales Account Manager to drive business growth by acquiring new customers and managing existing client accounts. The successful candidate will be responsible for identifying sales opportunities, building strong customer relationships, and promoting integrated pest management solutions to commercial and residential customers.

This role is ideal for individuals who enjoy business development, customer engagement, and achieving sales targets in a fast-paced environment.

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Key Responsibilities

Business Development

• Identify, prospect, and develop new business opportunities through cold calling, networking, referrals, and market research.
• Conduct customer visits to understand client needs and propose suitable pest management solutions.
• Generate and maintain a healthy sales pipeline to achieve monthly and annual sales targets.
• Prepare and deliver professional sales presentations and proposals.
• Negotiate pricing and contract terms while maintaining profitability.

Account Management

• Build and maintain long-term relationships with customers.
• Serve as the primary point of contact for assigned accounts.
• Conduct regular account reviews to identify opportunities for contract renewal, upselling, and cross-selling.
• Ensure customer satisfaction through proactive communication and follow-up.

Sales Planning & Reporting

• Develop and execute territory sales plans to maximize market coverage.
• Monitor market trends, customer requirements, and competitor activities.
• Maintain accurate customer records and sales activities within the CRM system.
• Submit regular sales forecasts and activity reports to management.

Customer Service & Collaboration

• Work closely with Operations and Customer Service teams to ensure smooth service delivery.
• Address customer concerns and coordinate timely resolution of service-related issues.
• Support collection activities and ensure timely payment from customers when required.

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Key Performance Indicators (KPIs)

The Sales Account Manager will be measured on:

• Monthly and annual sales revenue targets
• New customer acquisition
• Customer retention rate
• Contract renewal rate
• Upselling and cross-selling achievements
• Sales activity and pipeline management
• Customer satisfaction levels

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Requirements

Education & Experience

• Diploma or Degree in Business, Marketing, Sales, or a related discipline.
• Minimum 2 to 5 years of B2B sales experience.
• Experience in Pest Control, Facilities Management, Cleaning Services, Environmental Services, Property Management, Security Services, or related industries is preferred.
• Proven track record in achieving sales targets and business development.

Skills & Competencies

• Strong prospecting and cold-calling skills.
• Excellent communication, presentation, and negotiation abilities.
• Customer-centric mindset with strong relationship management skills.
• Self-motivated, proactive, and results-oriented.
• Strong problem-solving and objection-handling capabilities.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office and CRM systems.

Additional Requirements

• Possess a valid Class 3 driving licence and own transport is preferred.
• Willing to travel within Singapore for client meetings and site visits.

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What We Offer

• Competitive basic salary
• Attractive commission and incentive scheme
• Transport and mobile phone allowance
• Medical and insurance benefits
• Annual leave and flexible benefits
• Professional training and career development opportunities
• Clear career progression to Senior Account Manager and Sales Manager positions

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Salary Range

Basic Salary: SGD 3,000 - SGD 4,500 per month
Monthly Commission: Performance-based
On-Target Earnings (OTE): SGD 60,000 - SGD 90,000 annually

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Ideal Candidate Profile

The ideal candidate is a proactive hunter with strong relationship-building skills who enjoys meeting customers, identifying opportunities, and delivering consultative solutions. Experience selling recurring service contracts, particularly within the pest control, facilities management, or environmental services sectors, will be a strong advantage.