Sales Account Manager

Company Description

Teleperformance is a global digital business services company focused on delivering advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to be a force of good in supporting our communities, clients, and the environment.

Role Description

We are seeking a dynamic and results-driven Sales Account Manager to join our team. The successful candidate will be responsible for maintaining and expanding relationships with key clients, achieving sales quotas, and ensuring customer satisfaction. You will serve as the primary point of contact for assigned accounts, driving revenue growth by understanding client needs and delivering effective solutions. Is also responsible for work environment, client satisfaction and profitability of one or multiple programs by being the main point of contact for our client and the leader of the Business Unit.

Key Responsibilities

• Oversee and drive outbound sales operations to meet and exceed client KPIs and revenue targets.
• Lead, coach, and develop a team of sales specialists, fostering a high-urgency, target-driven culture.
• Serve as the primary operational point of contact for the client, managing relationship dynamics and performance alignment.
• Monitor key sales metrics (conversion rates, contact rates, average deal size, revenue generation) and implement immediate action plans when targets are missed.
• Partner with HR and training teams to ensure seamless onboarding and continuous skill development for sales agents.

Qualifications

• Sales Experience:  Demonstrated track record in hard sales, aggressive outbound cold calling, and consultative closing strategies.
• Leadership Experience:  Prior experience managing or supervising outbound sales teams within a BPO/call center environment with at least 2 years.
• Skills & Competencies:
• Strong negotiation and pipeline management skills.
• Data-driven decision-making with proficiency in CRM platforms and sales analytics.
• Excellent communication, client-facing presentation, and stakeholder management skills.
• High resilience, adaptability, and performance under pressure.
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Strong communication, negotiation, and interpersonal skills.
• Excellent problem-solving skills and a proactive approach to customer needs.
• Lean Six Sigma Yellow Belt (desired).

Technical Skills

• Intermediate usage of MS Office standard tools (Outlook, Excel, Word and Power point).
• Intermediate knowledge of Call Center Systems (AVAYA CMS Supervisor (or equivalent) and Quality tools.
• Root cause analysis
• Cause and effect diagrams
• Histograms
• Control Charts
• Client Relationship Management System (CRM)
• Client Quality Guidelines

What we offer

• Competitive salary and commission structure.
• Health insurance. life insurance and other employee benefits.
• Opportunities for professional development and career advancement.
• A dynamic and collaborative work environment.