Sales Account Manager

About Us

At Klaiya Digital Solution, a premier digital marketing agency, we specialize in performance marketing, e-commerce optimization, and strategic brand building. Our mission is to help businesses establish a dominant online presence. Powered by a dynamic team of creative strategists and marketing experts, we deliver innovative, tailor-made solutions that generate measurable results.

The Role

We are seeking a results-driven Sales Account Manager to accelerate our revenue growth and build strong, high-value client relationships in Malaysia. In this position, you will serve as the primary bridge between Klaiya and our brand partners—hunting for fresh sales avenues, negotiating high-impact deals, and ensuring our clients continuously scale their businesses.

What You’ll Do

• Accelerate Revenue: Identify and capture new sales pipelines while maximizing the lifetime value of existing accounts across diverse industries in the Malaysian market.
• Present Strategic Solutions: Craft and deliver persuasive presentations that highlight how our digital, advertising, and e-commerce services can solve specific client challenges.
• Champion Account Growth: Serve as the strategic liaison for key clients. You will negotiate terms, optimize their e-commerce storefronts, and ensure performance marketing campaigns exceed target metrics.
• Cultivate Industry Networks: Forge and sustain strategic alliances with brand owners, key corporate decision-makers, and representatives from major e-commerce platforms.
• Drive Market Education: Position Klaiya as a thought leader by organizing and hosting webinars, workshops, and seminars that engage prospects and generate high-quality inbound leads.
• Monitor & Report KPIs: Evaluate ongoing campaign data, link brand engagement metrics directly to sales performance, and provide transparent, actionable reports to both clients and internal leadership.

Who You Are

• Multilingual Communicator: Highly fluent in Malay, English, and Mandarin (both written and spoken) to effectively engage our local and regional client base.
• Seasoned Professional: Possess 3+ years of experience in B2B sales, account management, or client success within an advertising agency, e-commerce firm, or digital marketing landscape.
• E-commerce Expert: Bring a deep, practical understanding of the regional e-commerce ecosystem, digital media buying, and performance-based marketing.
• Persuasive Presenter: Command a room (or a Zoom call) with exceptional public speaking and pitch skills, easily adapting to different client temperaments.
• Data-Driven Strategist: Highly analytical and comfortable using Excel and CRM software to translate complex data sets into clear sales strategies.
• Agile & Autonomous: Highly organized, proactive, and capable of thriving in the fast-paced, highly collaborative environment of a digital agency.