Sales Admin (Academy)

Job Summary:

The Sales Administrator (Academy) is responsible for supporting the Academy's sales operations by managing customer enquiries, generating leads, coordinating sales activities, and handling sales administration. This role works closely with the Business Development team to ensure efficient sales processes and excellent customer service.

Main Responsibilities:

• Conduct market research to identify potential customers and business opportunities.
• Generate leads through inbound and outbound calls, emails, LinkedIn outreach, telemarketing, and canvassing.
• Support the sales team by qualifying leads and arranging appointments with prospective clients.
• Respond to customer enquiries and provide information on the Academy's training programmes and services.
• Identify opportunities to upsell the Company's software solutions and training programmes to existing customers.
• Prepare quotations, process orders, issue finalized invoices and maintain accurate sales records.
• Compile and prepare monthly sales reports and other sales-related documentation.
• Coordinate with customers and internal teams to ensure smooth processing of quotations, orders, and training arrangements.
• Maintain and update customer information and sales activities in the CRM system.
• Perform any other duties and responsibilities as assigned by the Management.

Main Requirements:

• Diploma or Degree in any related field.
• Strong communication and interpersonal skills in English, Mandarin, Malay.
• Able to read and write in English, Chinese, Malay.
• Proven experience in lead generation, telemarketing, or inside sales.
• Good relationship building and networking with clients from previous experience.
• Strong business sense and industry expertise.
• Able to work independently with minimal supervision.
• Willing to travel to Q Sentral, Kuala Lumpur.

What We Offer:

• Basic Salary
• Meal Allowance
• Annual Leave, Medical Leave
• Special Granted Leaves (Birthday Leave, Marriage Leave, Compassionate Leave)
• Medical Benefit
• Group Hospitalization Insurance
• Flexi Benefit Entitlement, Laptop Provided, Monthly Employee Engagement Events
• Working Hours: 9:00AM - 6:00PM (Monday – Friday)
• Grow career with clear opportunities for advancement and professional development
• Office location easy access to public transportation [KL Sentral Station (e.g. MRT, LRT, Monorail, KTM)]