Sales Admin and Support Role

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Avonmouth

Full Time

CLoses: Role Purpose To ensure seamless coordination across the sales lifecycle, from order processing to delivery, while providing high-level administrative support to sales. This role is central to maintaining customer satisfaction, internal efficiency, and strategic alignment across sales operations.

Key Responailibities:

• Accurately process new machine orders from the sales team.
• Act as a liasion between Sales, Customers, and JCB Finance to ensure smooth transactions.
• Coordinate with internal departments to ensure timely parts ordering and machine deilvery.
• Work with service teams to manage machine preparation, PDI, and delivery timelines.
• Support & manage the order process and proactively resolve administative or logistical issues.

Core Competencies:

• Sales Administration & Process Management: The ability to manage sales orders, documentation, and compliance requirements with precision and timeliness. Applies structured processes to ensure smooth order flow and accurate record-keeping.
• Customer Experience & Relationship Management: Build trust with internal and external stakeholders through clear communication, responsiveness, and professionalism. Resolves queries and complaints effectively while maintaining positive relationships.
• Attention to Detail & Data Accuracy: Maintain high standards of accuracy in data entry, reporting, and documentation. Identify and correct errors proactively and follows established procedures meticulously.
• Cross-Functional Collaboration: Work effectively across departments including logistics, finance, and technical teams. Facilitates smooth handovers, share relevant information, and contribute to team-based problem solving.
• System & Tool Proficiency: Utilise CRM, ERP, and reporting tools to manage workflows, track orders, and generate insights. Applies digital tools to improve efficiency and accuracy in administrative tasks.
• Initiative & Continuous Improvement: Proactively identify inefficiencies and suggests improvements to processes or systems. Demonstrates ownership and a mindset for continuous learning and operational enhancement.

Behaviour Attributes:

• Prioritisation, order accuracy, procedural compliance and deadline management.
• Empathy, conflict resolution, stakeholder engagement and service orientaion.
• Error detection, record integrity and prodedural discipline.
• Interdepartmental communication, coordination and teamwork.
• Accountability & Responsibility for tasks undertaken, qaulity of work, and behaviours.
• Tool fluency, digital literacy, workflow optimisation.
• Problem solving, innovation, process involvement, self-direction.

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CLoses: About Holt JCB

First established in 1979, Holt JCB is the appointed JCB Dealer for South West England and South Wales.

We operate seven depots conveniently located across the region, which act as a hub for our local sales, parts, attachments and service teams. All of whom understand their local area and bring in-depth knowledge and experience of ‘everything JCB’ throughout your journey with us.

As a family business our primary aim is to ensure that we deliver first-class customer care so that you, our customers, make Holt JCB your supplier of choice well into the future.

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