Sales Admin Associate

Sales Admin Associate provides support to the sales team to ensure smooth and successful transactions with minimal flaws or no flaws.

Duties and Responsibilities

· Provide administrative and operational support to the Sales Team to ensure smooth daily sales activities.

· Process and maintain accurate sales orders, invoices, quotations, receipts, and other sales-related documents.

· Assist with sales transactions, payments, deposits, refunds, exchanges, and other customer requests.

· Coordinate product availability, reservations, stock transfers, deliveries, and replenishment and accurate inventory.

· Maintain accurate records of luxury products, including serial numbers, certificates, warranties, and other relevant documents.

· Assist in maintaining customer and VIP client records while ensuring confidentiality of client information.

· Prepare daily, weekly, and monthly sales reports and assist in monitoring sales performance.

· Coordinate with Finance regarding payments, deposits, refunds, and sales reconciliation.

· Coordinate with internal departments and external partners to ensure timely completion of customer orders. Support after-sales requirements such as repairs, servicing, warranties, returns, and exchanges.

· Maintain organized and updated physical and electronic files and sales records.

· Ensure compliance with company policies, internal controls, and luxury service standards.

· Provide professional and courteous support to customers and sales staff at all times.

· Perform other administrative and sales-related duties as assigned by management.

· Perform other ad hoc tasks as assigned by management.

Requirements:

· Bachelor's Degree preferred

· Minimum 1-2 years experience as Sales Admin

· Excellent Communication Skills