Sales Admin Associate

Join the Leader in the Call Center Business!

Trusted by leading Fortune 500 and government agency clients, Alorica is an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors. Alorica offers a wide range of call center services designed to help create, cultivate and maintain our customer’s precious asset— their customer relationships.

Summary

As a Sales Administration Coordinator, you are responsible for but not limited to execute and administrate the Sales Programs, as well as executing the activities in processing claims, analyzing and reporting the competitions in the audit process, and providing customer support. Managing the assigned customer portfolio and issuing dealer credit notes according to approved policy.

Key responsibilities

Manages assigned accounts and claims in SAP, including short payment notices &paybacks request.

• Follows up on obtaining promotional files, LOA's, contracts, promo emails, bids,etc.
• Communicates effectively with customers and inside the organization oral and writing.
• Generates monthly reports on special customers and transactions.
• Supports the claim processing when is required to reduce volume.

Requirements

Education & experience

• Bachelor's Degree in Accounting, audit, Business, Marketing, Finances, Economics or equivalent work experience.

Knowledge, Skills, and Abilities

• Advanced English proficiency with excellent verbal and written communication skills.
• Strong organizational and time-management skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment
• Detail-oriented, results-driven, proactive, and self-motivated.
• Strong client-focused mindset, with foundational knowledge of accounting, finance, or auditing principles.
• Intermediate proficiency in Microsoft Excel is required.

Location: Must have the ability to work from home and the flexibility to work onsite as business needs required. Open schedule availability including weekends & holidays.