Sales Admin (BYD/Denza)

Job Title

Sales Administrator (EV & Automotive)

Position Summary

The Sales Administrator is responsible for providing administrative and operational support to the Sales Team by ensuring all vehicle sales documentation, financing applications, insurance arrangements, customer payments, and system updates are completed accurately and promptly to facilitate smooth vehicle delivery.

Key Responsibilities

Sales Administration

• Prepare and process vehicle sales documentation.
• Assist Sales Executives with sales order administration and documentation.
• Ensure customer records are accurately maintained in the ERP and CRM systems.
• Track sales transactions from booking to vehicle delivery.

Financing & Loan Applications

• Prepare and submit vehicle loan applications to financial institutions.
• Liaise with banks, finance companies, and customers regarding application status.
• Monitor loan approval progress and ensure timely completion of financing requirements.
• Maintain proper records of financing documents.

Insurance Administration

• Prepare and submit motor insurance quotations and applications.
• Coordinate with insurance companies and brokers on policy issuance.
• Ensure insurance coverage is in place before vehicle registration and delivery.

Payment Processing

• Monitor collection of booking fees, deposits, and balance payments.
• Issue receipts and payment confirmations where required.
• Follow up with customers on outstanding payments.
• Coordinate with the Finance Department regarding payment reconciliation.

ERP & System Updates

• Update customer information, vehicle details, and transaction records in the ERP system.
• Generate sales reports and administrative documents as required.
• Ensure documentation compliance and data accuracy.

Vehicle Delivery Coordination

• Coordinate registration and delivery documentation.
• Ensure all sales, financing, insurance, and payment requirements are completed before delivery.
• Support the Sales Team in arranging delivery appointments.
• Prepare vehicle handover documents.

General Administrative Support

• Maintain physical and electronic filing systems.
• Handle correspondence with customers, banks, insurance companies, and internal departments.
• Support showroom events and sales campaigns when required.

Requirements

Qualifications

• Minimum NITEC, Diploma, or equivalent qualification.
• Prior experience in automotive sales administration is preferred.

Skills & Competencies

• Knowledge of vehicle financing and insurance processes.
• Familiarity with ERP and CRM systems.
• Strong organizational and administrative skills.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• High level of accuracy and attention to detail.