SALES ADMIN

Key Responsibilities

• Assist the existing Sales Admin team in daily sales administration and coordination.
• Attend to customer enquiries through phone, email and WhatsApp and provide timely follow-up.
• Prepare quotations and follow up with customers when required.
• Process customer Purchase Orders (PO) and ensure order details are accurate.
• Prepare and issue Sales Invoices and Delivery Orders (DO).
• Coordinate customer orders with Production, Warehouse and relevant departments to ensure timely delivery.
• Arrange and prepare product samples requested by customers.
• Prepare and coordinate product labels / labelling requirements according to customer specifications.
• Maintain proper filing and records of quotations, orders, invoices, DOs and other sales-related documents.
• Update customer information, pricing and order records in the system.
• Follow up on order status, delivery arrangements and other customer requirements.
• Assist in handling customer complaints or feedback and coordinate with the relevant departments for follow-up.
• Provide general administrative support to the Sales team.
• Perform other sales administration duties assigned by the superior from time to time.

Requirements

• Minimum SPM / Diploma in Business Administration, Sales, Marketing or equivalent.
• Preferably 1–2 years of experience in Sales Administration, Customer Service, Sales Coordination or a related position.
• Fresh graduates with good communication and administrative skills are also encouraged to apply.
• Proficient in Microsoft Excel, Word and email communication.
• Good communication and interpersonal skills.
• Able to communicate effectively with customers and internal departments.
• Organised, responsible and attentive to details.
• Able to multitask and follow up on tasks independently.
• Positive working attitude and willing to learn.
• Experience in the food manufacturing / FMCG industry will be an added advantage.