SALES ADMIN

Role Summary:

The Sales Admin provides administrative support to the sales process by keeping customer and lead records updated, preparing sales documents, coordinating registrations, and following up on routine enquiries and confirmations. Driven individuals will enjoy opportunity to earn extra commission.

Qualifications:

· Diploma or higher

· Good communication skills in Bahasa Malaysia and English

· Organized, detail-oriented, and able to multitask

· Comfortable with customer records, quotations, spreadsheets, email, WhatsApp, and social media

Key Responsibilities:

1. Maintain accurate lead, customer, and participant records, including the latest follow-up status.

2. Respond to routine sales enquiries through phone, email, WhatsApp, and social media, and forward complex matters to the relevant salesperson.

3. Prepare quotations, proposals, order forms, and sales materials using approved information and templates.

4. Follow up with leads and clients on registrations, confirmations, and required supporting documents.

5. Arrange sales appointments, client meetings, and training schedules, and notify the relevant parties of confirmed changes.

6. Process registrations and coordinate invoice or payment-document requests with the accounts team.

7. Update sales pipeline trackers and prepare basic weekly or monthly sales reports.

8. Coordinate with sales, trainers, administration, and accounts on client requirements and delivery status.

9. Prepare and organize documents and materials required for meetings and training sessions.

10. Record confirmed orders or registrations and assist with routine after-sales requests.

11. File and archive quotations, proposals, customer records, and related sales documents.

12. Support social media enquiry handling and administrative tasks for sales campaigns.

13. Review and analyze administrative sales workflows to identify bottlenecks, eliminate delays, and streamline order-to-delivery processes.

14. Assist in analyzing sales data and customer demographics to help identify potential target markets and support sales forecasting.

15. Track recurring customer and prospect inquiries, systematically updating internal FAQs, sales documentation, and reference materials for the team.

Added Advantages:

· Knowledge of social media and digital sales platforms

· Knowledge in using AI

· Skilled in Canva for editing and designing sales support materials

· Available to start immediately

· Ability to communicate in Mandarin

Pay: RM1,800.00 - RM2,499.00 per month

Work Location: In person