Sales Admin

Department Overview:

The Singapore Sales Department serves as a key commercial hub supporting customers in Singapore and multiple regional offices, including Thailand, Malaysia, Korea, India, Europe, and the USA. The team works closely with regional sales teams, customers, distributors, and internal stakeholders to coordinate enquiries, quotations, order follow-ups, delivery updates, and after-sales support. Beyond local sales administration, the department helps maintain consistent communication across regions, supports timely sharing of product, pricing, and lead-time information, and contributes to smooth sales operations across international markets. With its regional coverage and cross-functional coordination role, the Singapore Sales Department plays an important part in strengthening customer relationships, improving response time, and supporting business growth across Asia, Europe, and the United States.

Roles & Responsibilities:

This is a full-time, on-site Sales Assistant role based in Singapore. The Sales Assistant supports the sales team by preparing quotations, organizing sales documents, and maintaining accurate records in CRM and internal systems. The role involves responding to customer inquiries, coordinating order processing, and following up on deliveries and after-sales support. The Sales Assistant collaborates with internal teams to ensure timely communication of product information, pricing, and lead times. The position also includes scheduling meetings, preparing sales reports, and assisting with basic market research and customer outreach.

Secondary Role – Sales Commission System Administration: The Sales Assistant will also support the administration of the sales commission system. This includes maintaining and updating accurate records of sales, cost of goods sold (COGS), gross margin, commission-related data, and other supporting information required for commission calculation. The role is responsible for keeping track of customer payments, updating payment status in the records, and ensuring that commission eligibility is based on accurate and up-to-date information. The Sales Assistant will coordinate with Sales, Finance, and relevant internal teams to verify records and support the quarterly commission payout process, as sales commissions are paid to salespersons once every quarter.

Qualifications:

• Candidate must hold a minimum of a Diploma or Bachelor's degree in Engineering, Business Administration, or any related fields.
• Fresh graduates and candidates with 1–3 years of relevant experience are welcomed.

Requirement:

• Strong interpersonal skills and Customer Service abilities to build and maintain positive relationships with customers and internal stakeholders.
• Effective Communication skills, both written and verbal, to handle inquiries, prepare documentation, and support sales presentations.
• Sales awareness and basic Sales skills to assist with quotations, order follow-ups, and identifying customer needs.
• Organization Skills to manage multiple tasks, maintain accurate records, and support efficient sales operations.
• Proficiency with office software (e.g., MS Office, CRM systems) and comfortable working with data and reports.
• Attention to detail and a proactive, service-oriented mindset.
• Ability to work collaboratively in a fast-paced, technical manufacturing environment.
• Relevant diploma or degree in business, administration, or a related field; experience in industrial or technical sales support is an advantage.

Attributes:

• Customer-focused and service-oriented, with a positive attitude when supporting customers and internal teams.
• Organized, detail-oriented, and able to manage multiple quotations, documents, and follow-ups accurately.
• Proactive and responsive, with a willingness to take initiative and resolve issues promptly.
• Strong team player who communicates clearly and works well with regional sales offices and cross-functional departments.
• Adaptable and able to work in a fast-paced, technical sales environment across Singapore and regional markets.
• Responsible, dependable, and committed to maintaining confidentiality, accuracy, and professionalism in daily work.