SALES ADMIN

JOB OVERVIEW

Responsible for supporting the daily operations of the Company's ecommerce platforms, including order processing, product updates, customer enquiries, and administrative tasks to ensure smooth and accurate online store operations.

KEY RESPONSIBILITIES

• Manage daily orders and transactions on e-commerce platforms.
• Update product listings, prices, descriptions, images, and stock information.
• Monitor order status, deliveries, cancellations, returns, and refunds.
• Respond to customer enquiries and messages through online platforms.
• Assist with vouchers, promotions, and e-commerce campaigns.
• Coordinate with the warehouse and relevant departments regarding orders and stock.
• Maintain accurate records of orders, sales, returns, and other ecommerce activities.
• Prepare basic sales and operational reports when required.
• Monitor platform notifications and ensure pending tasks are followed up.
• Perform other related administrative duties assigned by Management.

SKILLS & COMPETENCIES

• Minimum SPM; Diploma in Business Administration, E-Commerce, Marketing, or related field is an advantage.
• 1-2 years of experience in e-commerce, administration, customer service, or a related field is preferred.
• Familiar with platforms such as Shopee, TikTok Shop, Facebook, and other e-commerce platforms.
• Basic knowledge of Microsoft Office, especially Excel and Word.
• Good communication and customer service skills.
• Detail-oriented and accurate in handling orders and data.
• Good organizational and time-management skills.
• Able to multitask and work independently.
• Responsible, proactive, and able to meet deadlines.

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Flexible schedule
• Free parking
• Maternity leave
• Opportunities for promotion

Work Location: In person